IT Support Specialist

IT Support Specialist | Pilatus Aircraft Ltd

Open Positions

IT Support Specialist

ICT

Assembly

Full-time

USA

Apply online

Share

Be part of the operations team for our first US aircraft assembly line for Pilatus.

Pilatus Aircraft USA Ltd. is launching a new PC-12 final assembly operation in Sarasota, Florida. To establish this operation successfully, we are seeking a hands-on IT Support Specialist to provide reliable local support, help deploy the sites IT environment and connect Sarasota effectively with the established IT organizations in the US and Switzerland.

The successful candidate will complete advanced, hands-on training within the established Pilatus IT organizations in Stans, Switzerland and Broomfield, Colorado. Training assignments will be completed during the initial 9 months of employment and will require international and domestic travel.

What you do

• Serve as the primary on-site contact for Sarasota IT incidents, service requests and user questions, providing responsive first- and second-level support.
• Diagnose and resolve hardware, software, printing, mobile-device, network, Wi-Fi and connectivity issues; escalate complex incidents to the appropriate US or Swiss IT teams.
• Install, configure, deploy and support laptops, workstations, mobile devices, printers, meeting-room technology and production-floor IT equipment.
• Support Microsoft 365, Windows applications, Teamcenter, shop-floor tools and other approved business systems within the assigned support scope.
• Coordinate user onboarding, transfers and offboarding, including accounts, access rights, equipment and required approvals in accordance with internal policies.
• Support the setup, commissioning and growth of the Sarasota IT environment, coordinating infrastructure, cabling, network and vendor activities with central IT.

What you bring

• Education or vocational training in Information Technology, Computer Systems or a related field; equivalent relevant professional experience may be considered.
• Three or more years of relevant IT support, desktop support or site-support experience.
• Strong working knowledge of Windows devices, Microsoft 365, common workplace applications, printers, mobile devices and basic LAN/Wi-Fi troubleshooting.
• Experience with user-account administration, access management, endpoint deployment, asset management and IT service-management processes.
• Ability to troubleshoot systematically, document solutions clearly and determine when escalation is required.
• Strong service orientation, communication skills and the ability to support employees with different levels of technical knowledge.

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The hiring range is $60, 000 - $70, 000 per year. Pay rate to be determined based on a combination of factors including, but not limited to relevant skills & experience, education, job location, internal equity, and alignment with market data

Become part of the Pilatus family

• We want to address everyone with our job ads and are committed to diversity in our company - we are looking forward to receiving your online application
• For impressions: Check Instagram "pilatusaircraft"

We are looking forward to your online application

Apply online

VS

Vineeta Samuel

Human Resources Administrator

+1 410 574 4144

Finde deine nächste Herausforderung bei Pilatus Group

Entdecken

Share

Private & Business

PC-24 PC-12 PRO

Air Ambulance

PC-24 PC-12 PRO

Special Missions

PC-24 PC-12 PRO

Warranty & Service Program

CrystalCare

• Training Systems

• PC-21

• PC-7 MKX

• Ownership Experience

• Join the Family

• Merchandise

• Customer Support

• Services

• MyPilatus Client Portal

• Service Center Network

• Company

• The Pilatus Brand

• Facts & Figures

• Heritage

• Sustainability

• Company Tour

• Suppliers

• Sales Center Network

• Careers

• Open Positions

• Work at Pilatus

• Apprentices

• Trainees

• News

• Newsroom

• Events

• Direct Showcase

• Media & Downloads

• Photos

• Videos

• Brochures

• Wallpapers

• Technical Publications

• Model Building Plans

• Social Media

• Youtube

• Instagram

• Facebook

• TikTok

• LinkedIn

• X.com

• Contact Us

• Buy Aircraft

• Technical Customer Support

• Crew Training

• Human Resources

• Media Relations

• General Inquiries

• Contact Point Compliance

Stay up to date on the latest Pilatus news

Subscribe

• English

• Deutsch

• English

• Imprint

• Privacy Policy

• Privacy Settings

• Private & Business

Air Ambulance

• Private & Business

Special Mission

• Ownership Experience
• The Pilatus Brand
• Buy Aircraft
• Customer Support

Services

MyPilatus Client Portal

Service Center Network

CrystalCare Warranty

• Company

Facts & Figures

Heritage

Sustainability

Sales Center Network

• Careers

Open Positions

Working at Pilatus

Apprenticeships

Trainees

• News & Events

Newsroom

Events

Images

• Merchandise
• Contact us

Buy Aircraft

Technical Customer Support

Crew Training

General Inquiries

Human Resources

Media Relations

• English

• Deutsch

• English

• MyPilatus

Filter