1st Level Support, Administrative Skills, Business Solutions, Cellular Telephone, Citrix Product Family, Cloud Computing, Communication Skills, Computer Security, Customer Support/Service, Desktop PC, ERP (Enterprise Resource Planning), Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Mobile Devices, Onboarding, Outsourcing, Peripheral Hardware, Printers, Problem Solving Skills, Security Architecture, Software Installation, Technical Support, VoIP (Voice over IP), Voice Mail
Job Summary
We are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.
This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.
Schedule
- Part-time: approximately 20 hours per week
- Primarily onsite, with remote support as needed
- Flexible scheduling within 8 AM - 5 PM business hours
Key Responsibilities
- Provide first line IT support for office and field employees
- Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
- Set up and deploy equipment for new hires; support onboarding and offboarding
- Perform password resets, MFA assistance, and basic access support
- Support desk phones, VoIP/softphones, voicemail, and business mobile phones
- Assist field and remote workers with device, connectivity, and access issues
- Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
- Coordinate with the Virtual IT Director for server, network, phone system, and security issues
- Act as on-site "hands and eyes" for the Virtual IT Director when required
- Document common procedures and recurring issues
Scope Clarification
This role focuses on end-user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.
Required Qualifications
- 1-3 years of IT support or helpdesk experience
- Strong customer-service and communication skills
- Experience supporting Windows PCs and common office technology
- Familiarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.
- Experience supporting phones (desk, VoIP, or mobile)
- Comfortable supporting both onsite and remote users
- Able to work independently and prioritize requests
Preferred (Nice to Have)
- Experience working with a Virtual IT Director or outsourced IT model
- Basic understanding of networking and VoIP concepts
- IT certifications (e.g., CompTIA A+) or equivalent experience
Physical & Work Requirements
- Ability to lift and move IT equipment (up to ~40 lbs)
- On-site presence required for hands-on support
- Occasional afterhours or urgent support (infrequent)
O
Optiline Enterprises LLC