IT Support Specialist

GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.

POSITION OVERVIEW

TITLE: IT Support Specialist

LOCATION:

6970 S 6th St

Oak Creek, WI 53154

REPORTS TO: VP of Fleet, Technology, & Systems

EMPLOYEE: Full-Time; Hourly

POSITION SUMMARY

The IT Support Specialist role is a key member of the organization's IT strategy. Our business is continuing to grow, driving the need for our IT department to expand. The successful individual would limit downtime by being a valuable resource for our company. This individual needs to have the organizational skills to manage our computer and hardware inventory while being frugal to prevent excess. A successful candidate is a self-motivator as they will work independently on many projects but also has strong communication skills when partnering with Operations or customers. The candidate must be comfortable and enjoy solving problems that require investigation and do not have clear steps to the solution.

KEY RESPONSIBILITIES

• Resolves Daily Technical Issues

• Assists in monitoring IT ticketing systems

• Monitors and responds to any cybersecurity concerns

• Manages and understands phone and internet systems at all terminals

• Diagnoses and resolves any computer hardware issues

• Partners with MSP for advanced troubleshooting

• Software Administrator

• Manages account creation for new employees

• Helps coordinate Window System upgrades

• Administrator on all major operational software platforms

• Operational Partner

• Resource for Operations on any hardware/software issues

• Provides training when requested on operational software

• Helps manage customer (school districts) technology integrations

• Communicates with Operations on any technology related event

GENERAL QUALIFICATIONS:

• Proven experience as an IT Specialist, Technician, Helpdesk or relevant position
• Strong knowledge of computer networking, Office 365 administration experience, and PC application administration
• Familiarity with SonicWall, Ubiquity and SQL environments
• Ability to work independently on projects at times but also together with IT personnel
• Strong communication skills including the ability to create written guides for staff
• Experience training and teaching software systems to staff with no technical background
• Excellent problem-solving skills
• Willingness to travel to Operational terminals within Wisconsin (no overnights required)

We GO the Extra Mile!

EOE of Minorities/Females/Vets/Disability