About the Role
The IT Support Specialist will be part of the broader IT team and act as the primary interface for end-user support while helping to manage the infrastructure and security platforms that keep the business running. This is an early-career role—we’re placing strong emphasis on attitude, potential, and willingness to learn. If you’re curious, resourceful, and excited to grow your technical skills alongside a supportive team, this is a role you can grow into and grow with.
What You'll Do
- Serve as the primary on-site IT presence at our Lawrence office, providing support to corporate users.
- Support and help administer cloud and SaaS platforms including Microsoft 365 and network platforms like Meraki and Mist.
- Provide end-user software and hardware support for Windows and macOS endpoints, including the deployment of applications to endpoints.
- Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
- Contribute to, and help lead, IT projects and initiatives—partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
- Respond to IT support requests and information security alerts, meeting SLAs defined in the IT support framework.
- Escalate complex issues to the next level of support for timely resolution.
- Serve as a liaison with vendors and other service providers.
- Assist with employee onboarding and offboarding.
- Partner closely with the broader corporate IT team on cross-functional projects.
Bonus if You Have
- Hands-on experience supporting Windows and macOS / MacBook fleets in a business or enterprise setting.
- Experience working in an enterprise IT setup.
- Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.
- Experience or solid foundational knowledge in Meraki or Mist networking and Wi-Fi.
- Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
- IT certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals (or a desire to pursue them).
Work Arrangement
This is an on-site role based at our Lawrence, Kansas office and reports to Triad’s Director of Infrastructure. As the primary on-site IT presence, consistent in-office availability is a core part of the role.
Come do business, and life, with us!