IT Support Specialist

Title: IT Support Specialist
Type: 6+ Month Contract

Location: Fully Onsite - Las Vegas

Job Summary
The Help Desk Support Specialist is a mid‑level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer service skills and hands‑on experience troubleshooting Windows environments, networking, and enterprise productivity tools. The ideal candidate can independently diagnose and resolve a wide range of hardware, software, and access‑related issues.

Key Responsibilities

• Provide first‑ and second‑level help desk support to internal users, owning incidents through resolution and ensuring timely closure.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, Active Directory, networking, and end‑user hardware and software.
• Document, track, and update all incidents, requests, and resolutions using a service desk ticketing system.
• Collaborate with internal IT teams to escalate and resolve complex or high‑impact technical issues.
• Deliver consistent, high‑quality customer support while maintaining strong communication and customer satisfaction.
• Assist with the setup, configuration, deployment, and maintenance of end‑user hardware and software.

Qualifications

• 3–5 years of experience in a help desk, service desk, or technical support role.
• Strong experience supporting Microsoft 365 environments and Active Directory.
• Solid understanding of Windows operating systems, basic networking concepts, and common enterprise applications.
• Demonstrated ability to troubleshoot technical issues efficiently and follow structured problem‑solving processes.
• Excellent customer service, communication, and interpersonal skills.
• Experience using service desk ticketing systems and remote support tools.
• Strong organizational skills and attention to detail.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred