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IT Support Specialist

CTI Resource Management Services

Jacksonville, FL

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JOB DETAILS
SKILLS
Administrative Skills, Bookkeeping, Customer Support/Service, Email Technology, Equipment Maintenance/Repair, HRIS/HRMS, Help Desk, High School Diploma, Information Technology & Information Systems, Inventory Management, Lift/Move 40 Pounds, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Onboarding, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Shipping/Receiving, Support Documentation, Technical Support, User Account Administration, Work From Home
LOCATION
Jacksonville, FL
POSTED
2 days ago
Position will work a hybrid work schedule (combination of onsite and remote work each week). **Position summary:** The IT Support Specialist provides day-to-day technology support for employees throughout the organization. The position serves as a primary point of contact for employee technology needs through email, remote support, phone, and occasional onsite assistance. Responsibilities include onboarding and offboarding, account administration, Microsoft 365 support, HRIS and employee portal support, computer deployment, inventory management, shipping equipment to remote employees, and general technical assistance. Success is measured by responsiveness, accuracy, customer service, and a willingness to continually learn. **Tasks:** Provide technical support through email, remote support, phone, and in-person assistance. Troubleshoot Windows computers, Microsoft 365, printers, peripherals, and business applications. Create, modify, and disable employee accounts for Microsoft 365, HRIS, employee portal, and other systems. Reset passwords and resolve account access issues. Configure, deploy, inventory, package, and ship technology equipment. Support onboarding/offboarding by provisioning accounts and preparing equipment. Maintain accurate documentation of support requests, equipment assignments, and procedures. Assist with office technology, IT projects, and other duties as assigned. Position will work a hybrid work schedule (combination of onsite and remote work each week). Education and Experience: Required: High school diploma or GED and one to two years of customer service, administrative help desk, or technical support experience. Basic knowledge of Windows, basic user management in Azure/Entra ID and Microsoft 365. Strong organizational and problem-solving skills. Preferred: Associate's or Bachelor's degree in Information Technology or related field. Experience supporting Microsoft 365, HRIS systems, employee account administration, and remote users. **** - **Must be able to lift up to 40 lbs.** **[]{style="font-size: 10pt; font-family: Verdana, sans-serif; "}**

About the Company

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CTI Resource Management Services