IT Support Specialist IV

Assigns logons and rights, print queues, and directory structures; resets passwords, creates divisional groups, and runs security software. Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking a Senior IT Support Specialist for our client in 1100 San Jacinto Blvd, Austin, TX 78701. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID: 26-05221
Position Title: Senior IT Support Specialist
Location: 1100 San Jacinto Blvd, Austin, TX 78701


Responsibilities for this position include, but are not limited to:

• Essential Duties 
  • Serves as Senior Support Specialist for Tier 1 IT support. 
  • Handles Tier 1 support ticket escalations and manages support ticket queues. 
  • May assist in Tier 2 support. 
  • Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, 
  software, and standard office equipment; identifies and logs the type of problem or request; and monitors the 
  status to ensure a timely resolution. 
  • Provides routine technical assistance troubleshooting software and hardware problems, as well as office 
  equipment such as VoIP phones, mobile devices, conference room technology, and printers; recognizes and 
  escalates difficult problems to a higher level of support. 
  • Provides guidance to OOG staff on installation standards, operating standards, new procedures, and peripheral 
  equipment functions. 
  • Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment. 
  • Detects errors in job control statements and notifies affected parties following established procedures. 
  • Performs system cleanup and assists in the issuing of equipment to staff and the returning of equipment. 
  • Maintains records of daily data communication transactions, problems, remedial actions taken, and installation 
  activities. 
  • Sets up computers and other office equipment for employees; installs standard software; ensures proper 
  installation of cables; and helps users resolve common hardware, software, and network connectivity issues. 
  • Coordinates and/or updates computers, cell-phones, or other devices used by the agency.  
  • Assigns logons and rights, print queues, and directory structures; resets passwords, creates divisional groups, 
  and runs security software. 
  • Maintains inventory of IT assets. 
  • Cross-trains to provide backup to other Information Services staff on critical agency systems. 
  • May prepare reports on systems efficiency and utilization. 
  • May assist with special projects, as assigned. 
  • Maintains regular work schedule. 
  IT Support Specialist IV    
  • Performs all other related duties as assigned. 
  
  Minimum Qualifications 
  • High school graduate or equivalent; and  
  • Five (5) years of experience in computer systems support work or other directly related experience. 
  Note: Experience and education may be substituted for one another on a year-for-year basis.   
  Preferred Qualifications 
  • Graduation from an accredited college or university with a degree in computer science or a related field; 
  Knowledge, Skills, and Abilities Requirements 
  • Knowledge of Windows 11 and Apple iOS operating systems 
  • Knowledge of Microsoft 365 applications (Word, Excel, Outlook, and PowerPoint); 
  • Knowledge of Active Directory and Domain environments 
  • Knowledge of the practices, principles, and techniques of computer operations. 
  • Knowledge of information systems. 
  • Knowledge of computer software and hardware. 
  • Knowledge of information security policies and procedures. 
  • Skill in the support of computers, mobile devices, printers, and copiers. 
  • Skill in the support of web conferencing technologies (Teams, Zoom, cameras and displays). 
  • Skill in the use of applicable programs and systems. 
  • Skill in troubleshooting information systems. 
  • Ability to operate IT systems. 
  • Ability to communicate effectively. 
  • Ability to maintain effective working relationships within and outside the agency. 
  Registration, Certification or Licensure 
  Valid Texas Driver's License or be willing to obtain a valid Texas Driver's License within 90 days if moving from 
  another state. 
  Physical Requirements and/or Working Conditions 
  This classification functions in a standard office environment. Ability to move up to 30 Ibs. Ability to drive and travel 
  as needed. Will need to move about the office to access file cabinets, office machinery, set up conference rooms for 
  meetings, etc. Must be able to communicate and exchange accurate information via phone, computer and in person. 
  Must be able to observe and evaluate data in a variety of formats, including hard copy, electronic and media formats. 
  Repetitive use of a keyboard at a workstation. Have direct customer contact. Work with sensitive and confidential 
  information. Must be able to occasionally work hours that may include nights, weekends, and holidays, as needed. 
  Must be able to participate in after-hours, weekend, and holiday on-call support duties (done on a rotating basis).  
  Must be able to support users remotely and in person.a

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.