We are seeking an experienced IT Support Specialist to provide desktop support and maintain a modern, multi-tenant Microsoft cloud environment.This role serves as a technical mentor and key escalation point, combining hands‑on involvement in end‑user support, Microsoft 365 administration, and network operations. The ideal candidate is technically well‑rounded, communicates clearly and confidently, and operates with a strong sense of urgency and ownership. They are comfortable working across cloud platforms, endpoint management, and networking infrastructure, and take initiative in driving issues to resolution while supporting and guiding others.Duties/Responsibilities End-User & Desktop Support Provide Tier 1–3 support for Windows and macOS devicesTroubleshoot hardware, software, phones and peripheral issuesResearch and make recommendations on new hardwareSupport Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)Manage onboarding/offboarding, device provisioning, and user setupDevelop and maintain documentation and user guidesOpportunity for occasional travel to other facilitiesManage users, groups, and access in Entra ID (Azure AD)Deploy and manage devices using Intune / Endpoint ManagerEnforce security policies, MFA, and conditional accessNetwork & Infrastructure Support firewalls, VPNs, and network security policiesMaintain wireless infrastructure (UniFi or similar platforms)Troubleshoot connectivity issues across wired and wireless networksSupport DNS, DHCP, VLANs, and general network operationsSystems & Operations Monitor system health, patching, and updatesSupport file shares, printers, and core infrastructure servicesAssist with backup, recovery, and disaster recovery processesMaintain documentation and coordinate with vendors when neededRequired Skills/Abilities Desktops, Laptops, Printers, PeripheralsMicrosoft 365 (Exchange, Teams, SharePoint)Entra ID / Azure AD and identity managementWorking knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)Endpoint management, troubleshooting, documentation, communication and customer serviceEducation and Experience 2–4 years of IT support, systems administration, or similar experienceExperience with multi-tenant Microsoft environments (MSP or similar)Experience with firewalls (FortiGate) and wireless platforms (UniFi)Familiarity with macOS in business environmentsCertifications (Microsoft, CompTIA Network+/Security+, or similar)Scripting or automation experience (PowerShell preferred)Who You Are A natural leader and mentor who others turn to for guidanceA clear, confident communicator who can translate technical issues for non-technical usersHighly responsive with a strong sense of urgency, especially when handling escalations or business-impacting issuesFocused on efficiency and continuous improvement, always looking for ways to streamline processes and reduce recurring issuesProactive and accountable, taking ownership from problem identification through resolutionCalm under pressure and able to prioritize effectively in a fast-paced environmentPhysical Requirements Prolonged periods of sitting and computer workAbility to kneel, bend, and lift up to 40 poundsCapability to perform occasional hands‑on infrastructure tasks in office or facility environmentsCompensation Package Multiple medical plans including HSA availability with company contributionsCompany paid disability & life insurance coverageGenerous 401k matchingCompetitive payCasual atmosphere/dog‑friendly environment#J-18808-Ljbffr