Provide technical support to end users, aid in the administration of the GVHC computing environment and assist with the general operations of the IT Department.
Schedule is Monday - Friday, 7:00am - 4:00pm
This position will work at our Administrative site.
Compensation: $26.93 - $28.28 per hour
Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!
Essential Duties and Responsibilities
- Demonstrates effective communication and problem-solving skills.
- Install and maintain hardware.
- Install and maintain software.
- Troubleshoot hardware/software problems.
- Provide tier 1 and tier 2 support to end-users.
- Assist with the general operations of the IT department.
- Other duties and tasks as assigned.
Physical Demands
- The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels).
- Must be able to speak clearly in order to communicate information to End Users and Staff.
- Must be able to hear staff on the phone and in person.
- Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus.
- Must be comfortable in tight or confined crawl spaces.
Work Environment
The noise level in the work environment is usually average.
Education/Experience Requirements
Minimum Qualifications:
- Knowledge of Windows Operating System, TCP/IP, Internet, Microsoft Office, and Networking required.
- Speak respectfully and professionally and in terms that both novice and experienced computer users can understand.
- Work on multiple tasks with minimal supervision.
- Travel to multiple sites.
- Excellent oral, interpersonal, and written communication skills.
- Develop knowledge base articles.
Education/Experience
- High School diploma or GED required.
- Associate Degree or certifications with information technology focus preferred, one (1) year of IT experience may be substituted for relevant education or technical certification.
- Two (2) years of experience supporting computer software and hardware required.
- Advanced knowledge of commonly supported computer software and hardware required.
- Advanced knowledge of IT Service Management processes required.
- A valid CA driver's license and insurance is required.