IT Support Specialist I- Mac Support

Job Description

• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
• Assist with AV setup for internal meetings and events
• Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) Okta, Google, and software service administration
• 3 years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• AV support experience
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• Solid critical thinking and problem solving skills
• Ability to lift heavy equipment (50 pounds) as needed