IT Support Specialist

Position Summary: The IT Support Specialist provides technical support and administration for end-user computing systems, core banking applications, Microsoft 365 services, network-connected devices, and enterprise technology solutions. This position performs troubleshooting, system support, user assistance, and project-related work while helping maintain technology reliability, security, compliance, and strong customer service.The role works with IT management, vendors, and business units to resolve technical issues and support the organization's operational technology needs. Duties & Responsibilities: End User Support· Provide Tier I and Tier II support for desktops, laptops, mobile devices, printers, peripherals, and software applications.· Diagnose and resolve technical issues involving Windows operating systems, Microsoft 365, network connectivity, and enterprise applications, escalating more complex issues when needed.· Manage and prioritize support requests through the IT Service Management (ITSM) platform.· Ensure timely resolution of incidents and service requests while maintaining service level expectations.· Create and maintain technical documentation, procedures, and knowledge base articles. Systems Administration· Administer and support Microsoft 365 applications.· Perform Active Directory administration, including user provisioning, group management, password resets, and access management.· Configure and maintain endpoint management solutions, security policies, and software deployment systems.· Support server infrastructure, storage systems, and virtualization platforms as assigned.· Monitor system health and assist with addressing performance, availability, and security concerns. Infrastructure Support· Support backup, disaster recovery, and business continuity programs.· Participate in system maintenance windows, upgrades, and project implementations.· Perform routine system monitoring and maintenance activities. General Responsibilities· Collaborate with IT team members and share technical knowledge and documentation.· Assist with evaluating hardware, software, and infrastructure improvements.· Participate in after-hours support, weekend support and on-call rotations as required.· Must be able to lift 25lbs.· Must be able to travel to all branch offices. Technical Skills· Maintenance & Repair: Workstations, Servers, Printers, and other necessary hardware.· Microsoft Windows Operating Systems: Configuration, maintenance, hardening, imaging and deployment.· Microsoft Windows Management: Active Directory, Group Policy, Microsoft 365 etc...· Cloud & Virtualization: Azure, AWS, VMWare, Hyper-V etc... Qualifications· Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.· 3-5 years of IT support experience required.· Self-motivated with the ability to work independently and collaborate effectively in a team environment.· Strong verbal and written communication, interpersonal, organizational, and presentation skills.· Banking or financial services experience preferred. · Relevant certifications preferred, such as Microsoft, CompTIA, ITIL, etc...