About McIntosh TrailAt McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.IT Support SpecialistUnder supervision, provides management information system user support on a continuing basis either by phoneor site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.May develop and conduct training programs for software/hardware users.ResponsibilitiesProvides customer support in the maintenance of systemsProvides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operationsProvides technical support in the operation and use of application software systemsReceives additional training, as required to gain full proficiency and experience in all areasCommunicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occurDevelops materials and methods to be used in training others in the use of various hardware and softwareInstalls and/or upgrades software on PC's as instructedQualificationsAssociate's degree in information technology, Computer Science OR a related field OR Equivalent training orcertifications.