IT Support Specialist

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are seeking a skilled and customer-focused IT Support Specialist to join our team in Foster City, CA. The ideal candidate will provide exceptional technical support to both users in the office and remotely. This role requires a combination of technical expertise, strong communication skills, and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future, which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic, engaging team!

What you’ll do:

• Provide day-to-day technical support to users in both the office and remote, helping them with their laptops, Zoom room setups, accessories, collaboration whiteboards, and workspace management tools
• Support your peers on the site services team around the world in our internal ticketing system
• Solve technical issues and problems across the office landscape
• Work with leadership on the overall plan for hardware and software in the office
• Collaborate with other teams to provide support for organized functions in the office that require online streaming
• Assist teams in the development and testing of new technical solutions in the office
• Prepare hardware setups for new incoming employees and conduct training sessions to help employees get started with their equipment
• Install, upgrade, and configure systems to ensure a top-notch user experience
• Conduct user training sessions when required to help them make the best use of our technology investments
• Engage and support our executive leadership when they have issues with their technology solutions
• Maintain an overall high-quality security posture for the enterprise environment
• We do our best to maintain broad worldwide support coverage; however, at times you may be asked to participate in on-call duties
• Assist with the technical components of All Hands meetings and activities
• Help manage and deploy technical components for in-office communications.
• Execute technical writing processes with a working knowledge of Atomicwork
• Travel occasionally to other Zuora locations to provide in-office technical support.
• Assist with L1/L2 ticket resolution

About You

Your experience:

• 5+ years of hands-on IT support experience
• 5+ years supporting macOS and Windows devices
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• Proven experience as an IT Support Specialist or similar role
• Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce, and Kandji
• Experience troubleshooting technical issues and solving them in both on-site and remote environments
• Excellent communication skills
• Ability to work independently with urgency and collaboratively within a team
• A strong desire to learn
• Ability to lift or carry desktop computers up to 25 lbs

Nice to haves:

• Familiarity with security best practices and compliance standards
• Exposure to collaboration hardware and software, including Zoom and Neat.io
• Experience with Active Directory and networking concepts

About the Team

We are a team ready for new challenges, working at our headquarters in Foster City, CA. The location is filled with employees from all teams, including senior executives, and it hosts worldwide all-hands meeting events. This role will support the teams hosting these events.

This is an in-office position, so you’ll be working primarily out of the office in Foster City, CA.

Our tech stack includes MacBooks, Windows laptops, Zoom Rooms, advanced AV for broadcasting events, Neat boards, Google Workspace, Slack, and a variety of applications running on our employees’ clients.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).