IT Support Specialist

Sterling Engineering, Inc.

Elmhurst, IL

JOB DETAILS
SALARY
$70,000–$80,000 Per Year
LOCATION
Elmhurst, IL
POSTED
30+ days ago
IT Support Specialist (Help Desk)

Salary: $70,000 – $80,000
Location: Fully Onsite | 6:30 AM – 3:30 PM (Occasional Saturdays)

We’re partnering with a family-owned manufacturer of advanced water chiller systems known for its stability, strong culture, and long-tenured employees. As the company continues to grow, they are looking to bring on an IT Support Specialist to support internal users and keep day-to-day operations running smoothly.
If you enjoy being the go-to person for solving technical issues and working hands-on in a fast-paced environment, this is a great opportunity to make an impact.

What You’ll Be Doing
  • Provide first-level and intermediate technical support to internal users
  • Troubleshoot issues related to hardware, software, user access, and network connectivity
  • Document incidents, resolutions, and troubleshooting steps within the ticketing system
  • Set up, configure, deploy, and maintain desktops, laptops, and user environments
  • Manage software installations, updates, and patching across systems
  • Administer user accounts, permissions, and access (Active Directory / M365 / Entra ID)
  • Support onboarding/offboarding activities and user profile setup
  • Escalate complex issues to internal IT teams when necessary
  • Create and maintain technical documentation and procedures
  • Partner with cross-functional teams to support production and business operations
  • Provide hands-on support within a manufacturing environment
What We’re Looking For
  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
  • 3+ years of IT Support / Help Desk / Desktop Support experience
  • Strong experience supporting users in a fully onsite environment
  • Working knowledge of:
    • Windows environments and desktop support tools
    • Microsoft 365 / Entra ID
    • Active Directory (user management, groups, permissions)
    • Basic networking (connectivity, troubleshooting)
  • Experience with software deployment and patch management
  • Strong problem-solving and organizational skills
  • Excellent communication and customer service mindset
  • Ability to manage multiple priorities in a fast-paced setting
Nice to Have
  • Experience supporting manufacturing or industrial environments
  • Exposure to compliance, audits, or technical documentation processes
  • Familiarity with server environments and basic administration
Work Environment
  • Fully onsite role with hands-on support responsibilities
  • Hours: 6:30 AM – 3:30 PM
  • Occasional Saturday support required
  • Not eligible for remote work
Why This Opportunity?
  • Stable, family-owned company with strong leadership
  • Collaborative and team-oriented environment
  • Opportunity to support both office and production operations
  • Competitive salary and long-term growth potential

 


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

About the Company

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Sterling Engineering, Inc.

Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:

 

  • Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.

 

  • Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.

 

Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1969
WEBSITE
http://www.sterling-engineering.com