IT Support Specialist

• Provide first-level and intermediate technical support to internal users
• Troubleshoot issues related to hardware, software, user access, and network connectivity
• Document incidents, resolutions, and troubleshooting steps within the ticketing system
• Set up, configure, deploy, and maintain desktops, laptops, and user environments
• Manage software installations, updates, and patching across systems
• Administer user accounts, permissions, and access (Active Directory / M365 / Entra ID)
• Support onboarding/offboarding activities and user profile setup
• Escalate complex issues to internal IT teams when necessary
• Create and maintain technical documentation and procedures
• Partner with cross-functional teams to support production and business operations
• Provide hands-on support within a manufacturing environment

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3+ years of IT Support / Help Desk / Desktop Support experience
• Strong experience supporting users in a fully onsite environment
• Working knowledge of:
  • Windows environments and desktop support tools
  • Microsoft 365 / Entra ID
  • Active Directory (user management, groups, permissions)
  • Basic networking (connectivity, troubleshooting)
• Experience with software deployment and patch management
• Strong problem-solving and organizational skills
• Excellent communication and customer service mindset
• Ability to manage multiple priorities in a fast-paced setting

• Experience supporting manufacturing or industrial environments
• Exposure to compliance, audits, or technical documentation processes
• Familiarity with server environments and basic administration

• Fully onsite role with hands-on support responsibilities
• Hours: 6:30 AM – 3:30 PM
• Occasional Saturday support required
• Not eligible for remote work

• Stable, family-owned company with strong leadership
• Collaborative and team-oriented environment
• Opportunity to support both office and production operations
• Competitive salary and long-term growth potential

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.