| Location | New Albany, OH |
Title: IT Support Specialist Desktop and End-User Support
Location: New Albany, Ohio, USA
Work Arrangement: Onsite
Employment Type: 6 months contract
Innova Software Services Inc. is seeking a skilled and customer-focused IT Support Specialist to provide onsite technical assistance, troubleshoot end-user technology issues, and support day-to-day IT operations.
The ideal candidate will have hands-on experience supporting Windows desktops and laptops, resolving hardware and software issues, troubleshooting network connectivity, and assisting users with Google Workspace and Multi-Factor Authentication (MFA).
Key ResponsibilitiesEnd-User Support and Ticket Management
Serve as the primary point of contact for end-user IT support requests.
Diagnose and resolve hardware, software, and connectivity issues.
Manage support tickets and provide timely updates to users.
Escalate complex technical issues to appropriate support teams.
Document troubleshooting steps and resolutions.
Desktop and Laptop Management
Prepare, configure, and deploy desktops and laptops for employees.
Support device provisioning, setup, maintenance, and lifecycle management.
Troubleshoot workstation performance and configuration issues.
Coordinate hardware replacements and repairs when required.
Operating Systems and Software
Install, configure, and update Windows operating systems.
Deploy and maintain standard business applications.
Install and troubleshoot enterprise antivirus software.
Assist with software configuration and routine updates.
Networking and Connectivity
Diagnose and resolve Wi-Fi and internet connectivity problems.
Troubleshoot basic local area network issues.
Support network connectivity for end-user devices.
Coordinate with infrastructure teams when advanced troubleshooting is required.
Hardware Troubleshooting
Diagnose desktop, laptop, and peripheral hardware issues.
Troubleshoot monitors, keyboards, docking stations, and other workstation peripherals.
Coordinate hardware repairs and replacement activities.
Google Workspace and Access Support
Support end users with Google Workspace applications.
Assist with user access and authentication issues.
Configure and troubleshoot Multi-Factor Authentication.
Help users follow established IT security and access procedures.
Hands-on experience in IT support, desktop support, help desk, or a related technical support role.
Experience troubleshooting Windows operating systems and business applications.
Knowledge of desktop and laptop provisioning and maintenance.
Understanding of Wi-Fi, internet connectivity, and basic LAN troubleshooting.
Experience diagnosing hardware and peripheral issues.
Familiarity with IT ticketing systems and support workflows.
Working knowledge of Google Workspace.
Experience assisting users with MFA configuration and troubleshooting.
Strong customer service, communication, and problem-solving skills.
Ability to provide onsite technical support in New Albany, Ohio.
Experience supporting enterprise IT environments.
Familiarity with device lifecycle management.
Experience supporting antivirus and endpoint security solutions.
Experience with IT service management processes.
Relevant IT certifications such as CompTIA A+ or Network+.
IT Support | Desktop Support | Help Desk | Windows OS | Hardware Troubleshooting | Software Installation | Laptop Provisioning | Device Management | Network Troubleshooting | Wi-Fi | LAN | Google Workspace | GWS | MFA | Antivirus | Ticketing Systems | End-User Support