IT Support Specialist Contractor
Location: Washington, DC
Position Overview:
As an IT Support Specialist contractor, you will deliver comprehensive technical and help desk support to a diverse, global workforce. Youll be responsible for hardware, software, and network troubleshooting, maintaining regulatory cybersecurity compliance, and optimizing IT operations for end-users and engineering teams.
Key Responsibilities:
- Provide remote and in-person hardware, software, and network support to staff worldwide
- Ensure governance, cybersecurity, and information assuranceincluding FISMA compliance and implementation of cyber hygiene, data loss prevention, and related initiatives
- Deliver help desk services, including device troubleshooting, patching, asset provisioning and inventory management, software and hardware maintenance, and Audio/Video support
- Manage Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Groups)
- Oversee email account lifecycle (creation, updates, deletions, archiving)
- Support IT equipment logistics, including repairs, replacements, and global deployments
- Gather and respond to technical inquiries over email/ticketing systems
- Diagnose and fully resolve reported technical issues
- Collaborate with engineering/product teams to solve problems; ramp up new users
- Triage, track, and correctly route user support requests
- Maintain proactive communication with customers and teammates
Required Qualifications:
- Deep expertise in M365 hybrid environments, Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA)
- Advanced proficiency in Windows troubleshooting and device support
- Skilled in Microsoft 365 administration
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, and Project
- Ability to install, configure, and support laptops and mobile devices
- Proficient in remote support tools (Remote Desktop, Zoom, MS Teams)
- Strong understanding of cloud security best practices and compliance
- Experience with scripting (Python, PowerShell, Bash) and analytical software platforms
Preferred Experience:
- Previous support of a hybrid, globally deployed workforce
- Help Desk experience: 5+ years (preferred)
- Providing support on complex software platforms: 5+ years (preferred)
- Scripting in Python/Bash/PowerShell: 3+ years (preferred)
- Working with analytical software platforms: 3+ years (preferred)
- Strong communication, interpersonal, and teamwork skills
- Ability to meet deadlines and adapt to shifting priorities
- Collaborative spirit, cultural sensitivity, and willingness to learn
- Bachelors degree in IT or related field; relevant certifications (CompTIA, Microsoft, ITIL) preferred
Security Clearance:
- Candidates will need to be eligible to obtain and maintain an appropriate level of security clearance.
Employment Details:
- Full-time, contractor position
- Salary: $70,000 $110,000 per year
- Benefits include 401(k) (with match), health/dental/vision insurance, flexible schedule, paid time off, parental and life insurance leave, relocation assistance, tuition reimbursement, professional development, flexible spending account, retirement plan, employee assistance program