IT Support specialist

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) 
The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. 
The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11. 
Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. 
The ability to use diagnostic software is required. 
The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. 
The ability to assemble and support a microcomputer system and multifunction printers. 
Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM. 
The resource may also be required to document and follow technical processes. 
Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.
This team member will be providing IT support assistance within the District 11 coverage area.

-Monitor incident queues for issues and take ownership and assist customers as required
 -Keep all support tickets up to date and well documented
 -As required, provided documentation on issue resolution for other teams
 -Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.