IT Support Specialist /Break Fix - Part Time

Employment Type: Part Time (W-2)
Hours: 16 hours per Week
Location: Anniston, AL (On-Site)

In this position, you will be responsible for handling circuits to the end user and supporting laptop repairs, focusing on Client laptops, including motherboard, hard drive, and screen replacements.

This role offers a part-time employment arrangement, requiring 16 flexible hours per month, providing you with the flexibility to balance work and other commitments. Great opportunity for supplemental income!

Your role will include:

• PC Hardware/Software troubleshooting parts replacements and installation
• Basic understanding of PC functionality. Tech will assist customers and install device security, McAfee, and Crowdstrike. Knowledge of email - Lotus Notes is used.
• Understand the automation process of security updates but be knowledgeable in installing Mcafee and Crowdstrike manually in case of the network is not unavailable.
• Configure laptop devices as required. Networking and Wireless knowledge.
• Cell phone support, assist a customer in configuring phone using MaaS360 and HCL Verse. Basic network printer and print knowledge
• Troubleshoot and solve tough technology problems
• Resolve technical IT issues for clients via phone, or remote support
• Accurately track customer issues, their resolutions
• Thorough knowledge of PCs, Servers, hardware, software, and peripherals as well as a superior understanding of networking technologies, concepts, and protocols.
• Basic network printer and print knowledge
• Secondary duties may include remotely supporting other locations as needed

Requirements:

• 2 years + experience working on repairing or break/fix work for computer hardware including laptops
• A+ certification preferred

Hardware used:

• Laptop
• Dell Latitude 7410, 7310, 5410
• Konica Printer
• Epson 3500

Applications:

• McAfee
• Crowdstrike
• HCL
• Verse
• MaaS360
• Lotus Notes