IT Support Specialist

The client specializes in managing day-to-day technology needs, offering end-user support, and maintaining internal systems to ensure smooth operations for its users. Provide tier 1/2 technical support for hardware, software, and network issues.

About the Company

devsky is a growing company focused on providing robust technology solutions. The client specializes in managing day-to-day technology needs, offering end-user support, and maintaining internal systems to ensure smooth operations for its users. Their services are critical for supporting a dynamic and expanding workforce.

Key Responsibilities

• Provide tier 1/2 technical support for hardware, software, and network issues
• Set up and maintain workstations, laptops, and mobile devices
• Manage user accounts, permissions, and access via Active Directory/Azure AD
• Support onboarding/offboarding of employees' IT equipment
• Document processes and maintain the internal knowledge base

Required Qualifications

• 2+ years of experience
• Associate's Degree in IT or related field
• Bachelor's Degree in IT or related field
• CompTIA A+
• CompTIA Network+

Skills

• Active Directory/Azure AD
• Windows Operating System
• macOS Operating System
• Networking Fundamentals
• CompTIA A+
• CompTIA Network+
• Technical Support
• Customer Service
• Documentation
• Onboarding and Offboarding Support