| Location | Newton, MA |
| Salary | $41,300–$50,100 Per Year |
Job Description - IT Support Specialist, Associate (26001476)
Job Description
IT Support Specialist, Associate - 26001476
Description
:
IT Support Specialist, Associate
Georgia State University
Instructional Innovation and Technology
Academic Technology and Service Excellence
Why Work at Georgia State University (GSU)?
Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Public Institutions by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.
Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU's vibrant culture, career growth opportunities, comprehensive benefits, and core values-respect, integrity, collaboration, and accountability-make it an employer of choice within the University System of Georgia.
Position Overview
Georgia State University's Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated IT Support Specialist, Associate. Under the supervision of the Assistant Manager, Learning Environments, the IT Support Specialist, Associate is responsible for delivering timely troubleshooting and technical assistance for classroom technology to ensure minimal instructional disruptions. This role also provides on-demand, in-person support to faculty and students for classroom technology, resources, and academic assistance. The ideal candidate will possess knowledge of ServiceNow or similar ticketing systems and Windows and/or Mac-based experience. Experience working with Crestron and Qsys is highly desired.
NOTE: This role requires on‑site work. Remote or hybrid work options are not available.
Key Responsibilities
The scope of responsibilities for this position will include but is not limited to the following essential duties:
Technical Support
Report status of technology issues through various tools such as ServiceNow, Zoom, Microsoft Teams, and other communication tools.
Support resolution of Help Tickets for technology requests or incident reports.
Inventory Management
Customer Engagement and Technology Demonstration
Provide equipment demonstrations of devices and services, including tours of Information Technology (IT)/Audio-Visual (AV) enabled spaces.
Maintain customer and Vendor relationships.
Team Coordination and Supervision
Operational Support and Additional Duties
Perform other related duties as assigned.
Some moderate to heavy lifting may be required.
Flexible and evening hours, as needed.
Occasional travel to satellite campus, as needed.
Application Deadline: Applications must be submitted by November 8, 2026 (subject to change without notice).
What Makes GSU a Great Place to Work?
Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
A knowledge-sharing organization that collaborates with various partners.
Why join our team in the Instructional Innovation and Technology (IIT) Division?
The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here's what makes IIT a great place to work:
Opportunities for professional development and career advancement
Access to cutting-edge technologies
A collaborative and creative team culture
A strong sense of purpose and impact in our work
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.
Qualifications
:
Minimum Requirements:
Preferred Qualifications:
Preference may be given to applicants who, in addition to meeting the Minimum Qualifications, possess the following:
Strong customer service skills
Proven communication and interpersonal skills
Efficiency in Microsoft Office Suite
ServiceNow experience
Experience in IT/AV-enabled spaces
Experience working in educational settings
Experience providing technical support
IT Infrastructure Library (ITIL) Foundation certification
Excellent work ethic
College/Business Unit
: Instructional Innovation & Technology
Department: Academic Technology and Service Excellence
Location
: Newton Campus
Shift: 8:30 a.m. - 5:15 p.m.
Salary : $41,300-$50,100
Pay Grade: 16
FLSA Status: Non-Exempt
Job Type: Full Time (Benefits Eligible)
Job Posting
: 11/05/26, 6:45:19 PM
Closing Date
: 11/09/26, 10:29:00 AM
Special Instructions:
To receive full consideration, applicants must submit:
Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students'' and employees'' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.
Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.
Georgia State University prohibits discrimination on the basis of an individual''s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.