IT Support Specialist

Regional IT Support Specialist - United States - 186329 - Koch

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Regional IT Support Specialist

Location(s)

Albany, New York

Company

Georgia-Pacific

Career Field

Information Systems & Technology

Job Number

186329

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Your Job

Georgia-Pacific is seeking a Regional IT Support Specialist to provide hands-on infrastructure support for Discrete Manufacturing operations across North America, including Wood Products, Corrugated, Warehouse, and Wood & Fiber facilities. This role is part of the Regional Site Services team within Manufacturing IT and focuses on maintaining reliable and secure technology systems that support plant operations.

In this role, you will serve as the primary IT contact for manufacturing sites within your assigned region. You will support plant infrastructure, work closely with local operations teams, and partner with enterprise IT groups to ensure technology systems remain stable, secure, and available in 24/7 production environments. This role plays a critical part in maintaining technology systems that support plant production, operational safety, and business continuity across Georgia-Pacific manufacturing facilities.

This position is well suited for technicians who enjoy solving real-world infrastructure problems, working directly with plant teams, and expanding their experience in manufacturing and operational technology environments. This role provides broad exposure to manufacturing environments, enterprise infrastructure, and operational technology systems.

What You Will Do

Infrastructure Support

• Support and maintain plant IT infrastructure including Windows and Linux servers, virtualization platforms, storage systems, network connectivity, firewalls, and end-user computing systems.
• Troubleshoot and resolve infrastructure, connectivity, and system performance issues affecting manufacturing operations.
• Perform preventative maintenance, system updates, and hardware support to maintain system reliability and reduce production downtime.
• Maintain cybersecurity standards through patching, endpoint protection, and compliance with enterprise security policies.

Site Engagement and Plant Support

• Serve as the primary technical contact for manufacturing facilities within your region.
• Build strong working relationships with plant leadership, engineering teams, and operational staff.
• Conduct regular site visits to support infrastructure operations, perform maintenance, and assist with plant technology initiatives.
• Coordinate IT components of site projects such as workstation deployments, network installations, equipment replacements, and user setups.

Operational Technology Exposure

• Support IT infrastructure used within manufacturing environments including process control networks, HMI workstations, thin client systems, and plant application servers.
• Assist with maintaining reliable connectivity between plant systems and enterprise infrastructure.
• Gain exposure to manufacturing technologies and industrial automation environments as part of supporting plant operations.

Communication and Collaboration

• Communicate clearly with plant teams and enterprise IT partners regarding system issues, maintenance activities, and project work.
• Collaborate with network, infrastructure, cybersecurity, and application teams to resolve incidents and implement improvements.
• Document system configurations, troubleshooting steps, and operational procedures to support long-term system reliability.

Travel and Availability

• Participate in a rotating 24/7 on-call schedule supporting manufacturing operations.
• Travel approximately 50 to 75 percent within the assigned region to support plant infrastructure, operational incidents, and project work.
• Travel is typically regional and planned around plant support needs.
• Periodic international travel may be required to support manufacturing facilities outside the United States.

Who You Are (Basic Qualifications)

• 3 or more years of experience supporting IT infrastructure, systems administration, or enterprise IT environments.
• Hands-on experience with technologies such as Windows Server, virtualization platforms (VMware or similar), Active Directory, and enterprise networking.
• Working knowledge of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience troubleshooting infrastructure, connectivity, and endpoint issues in business or production environments.
• Strong problem-solving, documentation, and communication skills.
• Ability to work in industrial manufacturing environments and lift up to 35 pounds when supporting equipment installations.
• Ability to obtain and maintain a valid passport for potential international travel.

What Will Put You Ahead

• Industry certifications such as Cisco CCNA, CompTIA Network+, or Microsoft infrastructure certifications.
• Experience supporting multi-site environments or field-based infrastructure roles.
• Experience supporting endpoint systems and user environments in production or business environments.
• Exposure to manufacturing or operational technology environments such as process control networks, HMI systems, or industrial automation platforms.
• Experience with scripting or automation tools such as PowerShell.
• Familiarity with IT service management platforms such as ServiceNow.
• Exposure to manufacturing technologies such as automated guided vehicles or other plant control systems.

For this role, we anticipate a salary range of $65,000 - $90,000 per year.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

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