Virtual DataWorks is a growing Managed Service Provider (MSP) in Northeast Ohio with a mission to leverage technology to positively impact businesses. As an MSP we become an extension of our client's staff and take the burden of technology off the small business allowing them to focus on what they do best.Virtual DataWorks is looking for a Technical Support Specialist that is enthusiastic and passionate about assisting clients with technical problems.ResponsibilitiesAnswer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies.Troubleshoot Microsoft Windows and OfficeTroubleshoot Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, and other devices)Provide support for backups, antivirus, web filtering, and spam filteringProvide support for common business applications (ERP, Emails, etc.)Provide support for common IT tasks (password resets, new user setups, etc.)Provide end user training for common support requestsTravel on site to customer's location when physical support is required.QualificationsA minimum of 1-2 years' experience in ITAssociate degree (Bachelors preferred) in Computer Science, MIS or related technical field preferredCertifications a positive – A+, MTA, Network+Must have excellent customer service skills along with strong written and verbal communication skillsMust demonstrate organization and prioritization skills to manage time and have effective decision making and problem-solving skillsMust have the ability to effectively communicate technical issues both internally and externallyAbility to lift standard computer equipmentReliable transportationMaintaining a clean and organized office work spaceEducationHigh School and Associates DegreeLicense or CertificationCertifications a positive – A+, MTA, Network+#J-18808-Ljbffr