Apple iPad, Apple iPhone, Asset Management, Audiovisual, Business Solutions, Communication Skills, Computer Science, Copying Machines, Customer Support/Service, Desktop Administration, Desktop PC, Establish Priorities, Fitness, Hardware Administration, Hardware Specification, Identify Issues, Incident Management, Information Technology & Information Systems, Inventory Management, LinkedIn, Logistics, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Support, Operating Systems, Printers, Problem Solving Skills, Process Development, Project Tracking, Root Cause Analysis, ServiceNow, Software Installation, Software Specification, Stock Purchase Plans, Technical Support, Telecommunications, Testing, Time Management, Videoconferencing
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Bring your technical expertise to a role where you can make a real difference every day. As a IT Support Specialist, you will provide day-to-day technical incident, problem and configuration support for internal desktop systems software, hardware, and IT infrastructure, as well as basic support for local network, servers and business applications. Installs, configures and troubleshoots desktop systems and workstations and may assist with other issues in a cooperative environment. Communicates technical information to both technical and non-technical personnel. May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures. May participate in the development of information technology and other related processes and projects. Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, PDAs, mobile phones and external hard drives
What will you be doing?
- Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
- Provide support for S&N mobile devices (iPhones, iPads, etc.)
- Document and track work in ServiceNow (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.
- Lead on-site IT hardware logistics and depot operations, coordinating intake, storage, redeployment, and returns in alignment with company standards and established processes.
- Maintain IT asset inventory accuracy, ensuring all devices are properly reflected in ServiceNow hardware asset management system.
- Responsible for IT inventory depot management and hardware logistics support for OKC sites.
- Manage maintenance of IT asset inventory tracking.
- Responsible for communicating site requirements to management.
- Provide user support on remote connectivity issues using various technologies.
- Basic printer & copier maintenance.
- Handles technical support or warranty claims with IT Equipment vendors.
- Supports audio visual and video conferencing equipment.
- On occasion act as site hand's & eye's as required by IT and vendor network, server, environmental teams, including the Administration of backup of network servers.
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What will you need to be successful?
- A Bachelor's degree in Computer Science, Business or a related discipline, or equivalent relevant technical experience.
- Minimum 4 years of experience delivering high quality desktop support services in a professional environment.
- Strong experience supporting Microsoft Windows and Microsoft Office environments, with proven troubleshooting and problem solving skills.
- Experience with Active Directory user administration and root cause analysis methodologies.
- Excellent customer service skills, with the ability to communicate technical information clearly to both technical and non technical users.
- Strong time management, planning skills and the ability to work independently while also contributing as part of a team.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
Flexibility: Hybrid Work Model (For most professional roles)
Training: Hands On, Team Customized, Mentorship
Extra Perks: Discounts on fitness clubs, travel and more!
To tailor this advert correctly, can you confirm first whether this is a field based sales role or not?
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Smith & Nephew Plc
The Group has a history dating back 160 years to the family enterprise of Thomas James Smith who opened a small pharmacy in Hull, England in 1856. On his death in 1896, his nephew Horatio Nelson Smith took over the management of the business.
Thomas James Smith black and white photograph
Image: Thomas James Smith
A few days after the declaration of World War 1 in 1914, Horatio Nelson Smith (the nephew of the company founder T. J Smith) met with an envoy of the French President in London. The company was awarded a contract to supply £350,000 of surgical and field dressings, to be delivered in five months.
By the late 1990s, Smith & Nephew had expanded into being a diverse healthcare conglomerate with operations across the globe, including various medical devices, personal care products and traditional and pioneering woundcare treatments.
In 1998, Smith & Nephew announced a major restructuring to focus management attention and investment on three business units — wound management, endoscopy and orthopaedics — which offered high growth and margin opportunities.
Smith & Nephew was incorporated and listed on the London Stock Exchange in 1937 and in 1999 the Group was also listed on the New York Stock Exchange.
In 2001, Smith & Nephew became a constituent member of the FTSE-100 index in the UK. This means that Smith & Nephew is included in the top 100 companies traded on the London Stock Exchange measured in terms of market capitalisation.
Today, Smith & Nephew is a public limited company incorporated and headquartered in the UK and doing business in many countries around the world.