This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors. We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment.

IT Support Specialist – 1st Shift

We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM

• Manage approximately 35–40 tickets daily through ServiceNow

• Provide remote technical support using SCCM

• Document, resolve, and escalate technical issues as needed

• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification – REQUIRED

• 2+ years of IT support/help desk experience

• Strong troubleshooting and customer service skills

• Experience with ServiceNow, Windows, and remote support tools preferred

• Detail-oriented team player who can work independently

Schedule

• Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week

• Regular Shift: Tuesday–Saturday, 6:00 AM–2:30 PM

• 100% onsite for the initial 6-month contract

• Upon conversion, position transitions to a hybrid schedule with 3 WFH days per week
  
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