IT Support - Level 1 - Entry

The position starts onsite for training and mentorship, then transitions to a mostly remote structure with occasional onsite visits for break/fix, deployments, office moves, and project work. A growing managed services provider is hiring a Level 1 / Level 2 IT Support Technician to support small and mid-sized business clients across Long Island.

A growing managed services provider is hiring a Level 1 / Level 2 IT Support Technician to support small and mid-sized business clients across Long Island. This role is ideal for someone with strong desktop support fundamentals who wants hands-on exposure to broader systems administration, networking, Microsoft 365, and client-facing MSP support.

The position starts onsite for training and mentorship, then transitions to a mostly remote structure with occasional onsite visits for break/fix, deployments, office moves, and project work. You will support a wide range of client environments and gain practical experience beyond a traditional help desk queue.

RESPONSIBILITIES

• Provide phone, remote, and occasional onsite support for end users across multiple client environments.
• Troubleshoot Windows desktops, laptops, printers, mobile devices, connectivity issues, and software problems.
• Assist with Microsoft 365 administration, including users, email, permissions, and SharePoint support.
• Support user onboarding, file shares, access requests, basic server administration, and Group Policy tasks.
• Help configure and deploy PCs, laptops, printers, scanners, and related endpoint equipment.
• Assist with network troubleshooting involving Wi-Fi, routers, switches, DNS, DHCP, and basic firewall concepts.
• Document tickets, resolutions, and client environment details clearly and consistently.
• Participate in project work such as office moves, build-outs, hardware deployments, and system upgrades.

QUALIFICATIONS

• 1-3+ years of IT support experience, ideally in an MSP or multi-site support environment.
• Strong Windows 10/11 desktop troubleshooting skills.
• Microsoft 365 / Office 365 administration and support experience.
• Basic networking knowledge across TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
• Strong communication skills and a customer-service mindset.
• Ability to manage multiple issues, prioritize effectively, and maintain ownership through resolution.
• Professional presentation and comfort interacting directly with business clients.
• Valid driver s license and reliable transportation for occasional onsite visits.
• Willingness to train onsite before moving into a mostly remote support model.

PREFERRED EXPERIENCE

• Windows Server, Active Directory, Group Policy, file shares, and permissions experience.
• RMM or PSA tool exposure.
• Experience with endpoint security, backup tools, or remote monitoring platforms.
• Scripting or automation interest.
• Experience supporting handheld scanners or similar business devices.
• CompTIA A+, Network+, or similar certifications.

How We Work:

• Practical, hands-on support across real client environments.
• Remote-first troubleshooting whenever possible.
• Direct mentorship and collaboration in a small technical team.
• Professional communication, clear documentation, and strong follow-through.
• Flexibility when urgent client needs or project work occasionally fall outside normal business hours.