IT Support / Help Desk Technicians
University of Utah
- Salt Lake City, UT
- 1 day ago
- $21–$30 Per Hour
- Full-time
Highlights
Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.
Numbers & Facts
| Location | Salt Lake City, UT |
| Job Type | Full-time |
| Industry | Education |
| Salary | $21–$30 Per Hour |
| Year Founded | 1850 |
| Website | http://www.utah.edu/ |
Description
IT Support / Help Desk Technicians
Job Summary
The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department's research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.
Responsibilities
Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
Install and support licensed and internal software/hardware.
Track computer hardware and software assets.
Assist with provisioning/deprovisioning access and accounts.
Maintain printers and coordinate service repairs.
Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
Escalate issues as necessary to tier 2/manager or appropriate team/group.
Special Instructions
Requisition Number: PRN45879B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 01502 - Department of Biochemistry
Location: Campus
Pay Rate Range: $21.00 - $30.00 DOE
Close Date: 11/09/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9758801"">https://utah.peopleadmin.com/postings/207012
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Qualifications
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, I: Requires little to no related experience.
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
IT Support / Help Desk Technician, III: Requires 3+ years of related experience.
IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.
Preferences
Some familiarity with Windows and macOS, especially troubleshooting common issues
Experience using ticketing systems (e.g. ServiceNow, Jira, etc)
Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)
About Company
The state’s oldest and largest institution of higher education, the University of Utah is the flagship university of the state. The University offers more than 100 undergraduate and 90 graduate degree programs to more than 31,000 students (23,500 undergraduate and 7,500 graduate). The University is noted for its high research profile, its diversity of ideas and people, its stunningly beautiful setting and the warmth, friendliness, and collegiality of its faculty staff, and students. Imagine yourself working in a collaborative, creative, respectful environment where everyone’s contribution is needed and appreciated – University of Utah!
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