IT Support Engineer

The role is responsible for maintaining technology availability, responding to production-impacting incidents, supporting end-user devices and shop floor technologies, coordinating with local and remote IT teams, and ensuring operational continuity in a manufacturing environment. This position acts as the bridge between site operations, local facility IT personnel, vendors, and enterprise Digital Technology teams to ensure rapid incident resolution and minimal disruption to production activities.

Join a Global Leader in Workforce Solutions Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Role: Onsite Support Engineer
Location: San Antonio, TX US - Onsite
Duration: 12+ Months

JD
Description and Location
Position Summary
The Onsite Digital Technology Support Engineer serves as the primary IT support resource for production-critical technology supporting F110 and F404 engine assembly operations. The role is responsible for maintaining technology availability, responding to production-impacting incidents, supporting end-user devices and shop floor technologies, coordinating with local and remote IT teams, and ensuring operational continuity in a manufacturing environment.
This position acts as the bridge between site operations, local facility IT personnel, vendors, and enterprise Digital Technology teams to ensure rapid incident resolution and minimal disruption to production activities.
Support Production Technology
Provide hands-on support for PCs, printers, scanners, test interfaces, and manufacturing-support systems.
Monitor and maintain technology availability within the production environment.
Troubleshoot hardware, software, network, and connectivity issues affecting operations.
Support technology deployments, hardware refreshes, and infrastructure changes.
Lead Incident Response
Serve as the first responder for technology incidents impacting manufacturing.
Perform triage, diagnosis, and resolution of technical issues.
Coordinate escalations with network, infrastructure, security, and vendor support teams.
Provide timely communications during critical incidents.
Maintain ownership of issues through complete resolution.
Partner with Site Leadership
Collaborate with manufacturing personnel, site leadership, and facility IT teams.
Act as the primary onsite liaison between local operations and enterprise Digital Technology teams.
Participate in technology improvement initiatives and infrastructure projects.
Identify operational risks and recommend improvements to increase service reliability.
Support Business Continuity
Participate in an after-hours on-call rotation.
Respond to production-impacting incidents during nights, weekends, and holidays when required.
Ensure critical manufacturing systems remain operational and available.
What We're Looking For
Required Experience
3+ years of IT support, field services, desktop support, or infrastructure support experience.
Strong troubleshooting skills across hardware, operating systems, peripherals, and networking.
Experience supporting Windows-based enterprise environments.
Experience with incident management and ticketing systems.
Ability to work independently in a customer-facing environment.
Technical Skills
Windows desktop and laptop support
Active Directory fundamentals
Microsoft 365 applications
TCP/IP networking concepts
Remote support tools
Printer and peripheral support
Hardware break/fix support
Incident and change management processes
Preferred Qualifications
Experience supporting manufacturing, industrial, aerospace, or warehouse environments.
Familiarity with production-floor technologies and operational support.
ITIL Foundation, CompTIA A+, Network+, or equivalent certifications.
Experience working with cross-functional technical teams and vendors.


Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
" America's Most Honored Businesses (Top 10%)
" Fastest-Growing Staffing Firm by Staffing Industry Analysts
" INC 5000 List for Eight Consecutive Years
" Top 100 by Dallas Business Journal
" Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus
Sr. Customer Success Manager