Overview:
NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.
As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations
Responsibilities:
- Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
- Diagnose and resolve hardware, software, operating system, and user-related issues.
- Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
- Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
- Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
- Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
- Install, configure, maintain, and troubleshoot office and manufacturing printers.
- Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print-quality troubleshooting, and integration with manufacturing processes.
- Support barcode scanners and other production-floor peripherals used within manufacturing operations.
- Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
- Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
- Document support activities and maintain compliance with operational, security, and regulatory requirements.
Qualifications:
Required Experience & Skills
- Experience providing end-user computing and desktop support within enterprise environments.
- Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
- Experience administering Active Directory user accounts and permissions.
- Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
- Understanding of LAN, WAN, and wireless networking concepts.
- Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
- Knowledge of IT asset management and hardware lifecycle processes.
- Strong troubleshooting, customer service, and communication skills.
- Ability to work independently while effectively managing multiple priorities.
Preferred Qualifications
- Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.
- Understanding of GMP regulations and controlled area working practices.
- ITIL, CompTIA, Microsoft, or similar industry certifications.
- Degree or diploma in Information Technology or a related field.