IT Support and Asset management specialist

This role is responsible for managing the lifecycle of hardware and software assets, maintaining inventory accuracy, supporting ITSM/ITAM processes, and delivering hands-on support for desktops, laptops, and mobile devices across multiple locations. HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US.

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Title: IT Support and Asset management specialist
Location: Little Rock, AR 72205
Duration: 9 Months
Work Arrangement: Onsite
 
Position Overview:
Seeking an IT Support and Asset management specialist to provide IT asset management and end-user technical support. This role is responsible for managing the lifecycle of hardware and software assets, maintaining inventory accuracy, supporting ITSM/ITAM processes, and delivering hands-on support for desktops, laptops, and mobile devices across multiple locations.
Key Responsibilities:

• Manage IT hardware and software assets throughout their lifecycle.
• Maintain and audit IT asset inventory and CMDB/AMDB records.
• Administer ITSM/ITAM tools and track software licensing compliance.
• Support procurement, vendor management, and contract renewals.
• Provide technical support for desktops, laptops, mobile devices, and software installations.
• Troubleshoot hardware, software, imaging, and network connectivity issues.
• Manage support tickets, documentation, and asset-related reporting.
• Travel to field locations to provide on-site technical assistance.

Required Qualifications:

• 3+ years of experience in IT Asset Management.
• 3+ years of experience with ITSM/ITAM tools.
• 3+ years of Help Desk or Field Technician support experience.
• 3+ years of End-User Hardware Support experience.
• 3+ years of software installation and maintenance experience.
• Strong customer service, communication, and troubleshooting skills.
• Valid Driver’s License and ability to travel regularly.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, CSAM, CHAMP, or equivalent.
• Experience with Freshservice ITSM/ITAM and NinjaOne RMM.
• Google Workspace administration experience.
• Experience supporting government or public-sector environments.
• Bachelor’s degree in Computer Science, Information Systems, or related field.