A healthcare technology organization is seeking an IT Support Analyst to provide hands-on support for employees and operational teams.
This position is focused on troubleshooting Windows and macOS devices, resolving hardware and software issues, supporting office technology, and delivering a positive end-user experience.
The ideal candidate is a motivated IT support professional who enjoys working directly with users and wants to expand their technical knowledge.
RESPONSIBILITIES- Provide first-level IT support for employees onsite and remotely.
- Troubleshoot Windows and macOS devices, software, and connectivity issues.
- Resolve hardware problems involving laptops, monitors, headsets, printers, and other workplace equipment.
- Assist with employee application access, software installations, and collaboration tools.
- Set up workstations, conference rooms, and office technology.
- Track service requests, document solutions, and maintain clear communication with users.
- Support device inventories, preventative maintenance, and internal documentation.
- Coordinate with other technology teams when issues require escalation.
Role Requirements- Hands-on IT support or help desk experience.
- Strong Windows troubleshooting skills.
- Familiarity with macOS and workplace applications.
- Experience supporting computer hardware and peripherals.
- Ability to support onsite and remote employees.
- Strong customer service, communication, and organizational skills.
- Comfortable working in a collaborative, fast-paced environment.
- Availability for five days onsite and flexible schedules.
PREFERRED EXPERIENCE- Jira or similar ticketing tools.
- Device management platforms such as Jamf or Intune.
- Audio/visual and conference room troubleshooting.
- Okta, Google Workspace, Zoom, and Slack experience.
- IT asset management and support documentation.