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IT SUPPORT ANALYST

Rehlko

Milwaukee, Wisconsin

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JOB DETAILS
SKILLS
1st Level Support, 2nd Level Support, Alternative Energy, Analysis Skills, Asset Management, Auditing, Cellular Telephone, Communication Skills, Compensation and Benefits, Corporate Compliance, Customer Support/Service, Equipment Maintenance/Repair, Equipment Replacement, External Audit, Hardware Administration, Hardware Configuration Management, Help Desk, Housekeeping/Cleaning, Information Technology & Information Systems, Information Technology/Systems Audit, Internal Audit, Laptop PC, MCP - Microsoft Certified Professional, Maintain Compliance, Microsoft Active Directory, Microsoft Office, Mobile Devices, Network Administration/Management, Network System Hardware, OEM (Original Equipment Manufacturer), Organizational Skills, PC Hardware, Problem Solving Skills, Purchasing/Procurement, Quality Management, Record Keeping, Safety Compliance, Safety/Work Safety, Server Maintenance, Software Patches, Sustainability, Technical Support, Travel Industry, Willing to Travel
LOCATION
Milwaukee, Wisconsin
POSTED
30+ days ago
Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
  • Competitive compensation and benefits
  • Work-life flexibility
  • Recognition and rewards
  • Development and career opportunities
  • A safe and inclusive workplace

Why You Will Love this Job

The IT Support Analyst will deliver high-quality 1st and 2nd line technical support, ensuring issues are resolved promptly and users remain informed throughout the process.

This position requires onsite work at our Glendale office.

Specific Responsibilities:
  • Build, configure, and rebuild PCs and laptops.
  • Set up and enroll mobile phones and other mobile devices.
  • Manage and resolve tickets submitted through the IT Helpdesk system.
  • Conduct audits to ensure compliance with the company's Acceptable Usage Policy.
  • Maintain accurate records of IT assets and support general asset lifecycle management.
  • Purchase IT equipment locally in accordance with company procedures.
  • Assist in the maintenance and development of the organization's Helpdesk system.
  • Administer, repair, and replace mobile communication devices as needed.
  • Support internal and external audits related to IT operations.
  • Manage user and departmental requests for IT purchases.
  • Monitor and maintain stock levels for IT equipment, ordering replacements when required.
  • Update and maintain the IT asset register in collaboration with the wider IT team.
Infrastructure & Hardware
  • Manage network patching for users, servers, and network equipment, ensuring proper cable management and a tidy server environment.
  • Add or remove network equipment and servers from racks or cabinets as directed by senior infrastructure staff.
  • Perform general server cabinet maintenance, including cleaning and filter changes.
General Duties
  • Ensure all work complies with Health, Safety, Environmental, and Quality management policies.
  • Maintain a clean and organized work environment.
  • Travel to other company sites within the USA and internationally when required.

Requirements
  • Strong knowledge of Microsoft Office.
  • Experience working in an IT support environment with a focus on customer service.
  • Familiarity with Active Directory.
  • Understanding of PC hardware setup and configuration.
  • Minimum of two years' experience working on a helpdesk.
  • Degree in IT (preferred).
  • Additional IT certifications (e.g., MCP) are desirable.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future

About the Company

R

Rehlko