IT Support Analyst

Personnel Requisition

Personnel Requisition

Posting Number: 201101578P Job Title: IT Support Analyst Location: Arcadia Commons Campus Full-Time/Part-Time: Full Time Pay Rate: Minimum salary is $47,878 per year. Starting salary will be based on education and relevant years of experience exceeding the minimum requirements. Position Type: Staff Department: Computer Lab Job Summary:

Do you possess current and extensive computer information technology skills? Do you like problem solving and helping to support people with their technology needs? If so, Kalamazoo Valley Community College may have the perfect opportunity for you.

About Us

Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, MI. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive. We offer a superior work environment where we seek to support employees' ambitions and their desire to achieve and maintain a healthy work/life balance. We also offer numerous benefits, including the following:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Generous paid time off (vacation, sick, business)
• Paid holidays
• State retirement plan or alternative pension options
• Paid tuition for Kalamazoo Valley courses
• Use of onsite fitness center and swimming pool

About the Opportunity

Kalamazoo Valley Community College is seeking a candidate who can provide computer, printer, audio/visual and other support to students, faculty and staff at the Arcadia Commons Campus (ACC) and the Bronson Healthy Living Campus (BHLC). These are our downtown Kalamazoo campuses and include Anna Whitten Hall, The Kalamazoo Valley Museum, the Center for New Media, the Culinary and Allied Health building and the Food Innovation Center. An additional responsibility of all persons assigned to this job title is to support the instructional mission of the institution and to promote positive student and customer relations.

Characteristic Duties and Responsibilities

• Install new computer hardware and software for administrative and instructional use; upgrade existing installations, and support their use by faculty, staff and students.
• Install, program, support and troubleshoot classroom audio/visual systems and software. Monitor the audio/visual request system and deliver equipment.
• Install, support, troubleshoot and repair printers and copiers including their connections to network print servers and the ID system.
• Provide lead technical support for systems in the Kalamazoo Valley Museum, including the planetarium, Mary Jane Stryker Theater, history gallery, science gallery, point of sale system, collections database and temporary exhibits.
• Provide lead technical support for systems at the CAH building including point of sale system, demonstration kitchen/classroom and the simulation environment.
• Install, program and support the computer classrooms and lab at the ACC; provide direct student support in the lab.
• Install, support and troubleshoot video surveillance systems; install, support and troubleshoot the door access control/ID system.
• Wire network connections for computers and other devices connected to the network. Provide network communication closet punch down block wiring and field terminations.
• Install, monitor and adjust equipment and settings for the wireless networks.
• Install and support phone devices at ACC and BHLC.

Needed Skills

• Knowledge of acceptable computer and information technologies applications and operations.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Skill in effective communication, both verbally and in writing.
• Skill in diagnosing and correcting software, hardware, network and printer issues.
• Skill in training, tutoring and assisting others.
• Ability to identify and resolve problems in a timely manner.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with other personnel and the public.

Minimum Qualifications:

Appropriate education, training, experience and talents are requirements. An example of this would be an associate degree in computer information systems or a related field and one year of related experience.

Preferred Qualifications and Experience:

Knowledge of JAMF and MECM is strongly desired.

Physical Demands:

The work is light work which requires exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity.

Work Hours: Monday-Friday 8:00 a.m. - 5:00 p.m., hours may vary. Posting Date 09/22/2026 Closing Date: Special Instructions to Applicants:

Please apply online at jobs.kvcc.edu

Position will remain open until filled. Priority will be given to applications that are received by October 6, 2026

EEO Statement

As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Unofficial Transcripts

Optional Documents

• Letter of Recommendation
• Other Document
• Professional References
• Letter of Recommendation 2

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Individuals who use tobacco products will not be hired into any full-time position at Kalamazoo Valley Community College. Do you use tobacco products?
• Yes
• No