Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs — laptops, accounts, applications, and everything in between.

This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management.

What you’ll do

•     Serve as the first point of contact for internal IT requests — ticket, chat, and walk-up

•     Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS

•     Handle account access, password resets, and everyday questions across our collaboration and business tools

•     Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs

•     Partner with HR and hiring managers on new hire setup, role changes, and offboarding

•     Run routine patching and software updates, and help verify device compliance

•     Write and maintain knowledge base articles and how-to guides that cut down repeat tickets

•     Escalate what is beyond your scope, and spot patterns worth fixing at the root

Requirements

What we’re looking for

•     Located in central Ohio and and willingness to come into Dublin office 2-3 days per week

•     A degree in IT, MIS, Computer Science, or a related field

•     Comfort troubleshooting Windows and macOS laptops and common business tools

•     Strong customer-service instincts: patience and clear explanations

•     Organization — you can juggle several open requests and know what is still outstanding

•     Curiosity about how systems work, and interest in learning identity, SaaS administration, and security

•     Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Nice to have - not expected

•     CompTIA A+, Network +, Security+, or ITIL Foundation

•     Experience with a ticketing system such as Jira Service Management

•     Exposure to Entra ID, MFA, or SSO

•     Endpoint or mobile device management tooling

•     Basic scripting in PowerShell, Bash of Python

•     Foundational networking - DNS, DHCP, VPN, Wi-Fi

Benefits