IT Support Analyst

The Analyst will provide technical assistance for hardware, software, and network systems, ensuring secure, efficient operations while supporting staff and recommending improvements to optimize IT resources. Spherion Mid Ohio, in partnership with an established financial institution in Bucyrus , is seeking an IT Support Analyst to join their growing team.

Job Title: IT Support Analyst – 26-00305
Location: Bucyrus OH
Salary: $50,000/year, Direct Hire

Spherion Mid Ohio, in partnership with an established financial institution in Bucyrus, is seeking an IT Support Analyst to join their growing team.

Position Summary:
The Analyst will provide technical assistance for hardware, software, and network systems, ensuring secure, efficient operations while supporting staff and recommending improvements to optimize IT resources.

*This is a DIRECT HIRE opportunity with no temp-to-hire or probationary period required.*

Schedule:
Monday-Friday, 8am-4pm
Full time and fully onsite in Bucyrus OH

Key Responsibilities:
User Support & Troubleshooting

• Act as the first point of contact for technical issues
• Diagnose and resolve hardware, software, and network problems
• Provide in-person, phone, or remote assistance to employees

Hardware & Software Management

• Install and configure desktops, laptops, printers, scanners, and other peripherals
• Set up and update operating systems and applications
• Replace or repair faulty components when needed

Network & Connectivity

• Assist with basic network administration tasks (Wi-fi setup, IP configurations)
• Monitor network performance and troubleshoot connectivity issues
• Support VoIP systems and other communication tools

Account & Access Management

• Create and manage user accounts, passwords, and permissions
• Ensure compliance with security policies for access control 

System Maintenance & Monitoring

• Review reports and logs to monitor system health and prevent downtime

Documentation & Reporting

• Log service requests and resolutions in ticketing system
• Maintain inventory or IT assets and software licenses
• Document troubleshooting steps and system setup for future reference

Vendor & Equipment Coordination

• Work with external vendors for specialized repairs or installations
• Assist in purchasing and deploying new hardware and software

Training & Guidance

• Attend training webinars and conferences as needed to stay up to date on industry trends and learn new skills
• Provide clear instruction for common IT tasks

Requirements:

• High school diploma is required
• 1-2 years previous IT helpdesk or IT support experience
• Proactive troubleshooting and problem-solving abilities
• Empathetic listening skills
• Strong interpersonal and communication skills
• Willingness to assist and provide a customer service approach to staff members
• Ability to bend, lift, reach, walk, stand, and sit
• Ability to travel to other local work locations

Compensation and Benefits:

• $50,000 annual salary
• Medical, dental, vision coverage available
• 401k
• Paid Time Off
• Holiday Pay

Apply today or email your resume confidentially to sthomas@spherionohio.com

Spherion Mid Ohio is an EEO/AA employer.

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