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IT Support Analyst- 3578759

AMS Staffing

Houston, Texas

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Anti-Virus Software, Communication Skills, Conference Management, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), File and Print Sharing, Help Desk, Information Technology & Information Systems, Inventory Management, Legal, Lift/Move 30 Pounds, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, Office Suites, Onboarding, Organizational Skills, Physical Demands, Software Administration, Software Patches, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Telephony
LOCATION
Houston, Texas
POSTED
3 days ago

Job Title: IT Support Analyst

Location: Houston-77056

Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!

Work Environment: Hybrid (4 days in office/1 remote)

Term: Permanent

Bachelor’s degree required: No

Referral Fee:AMS will pay $500 should the person you refer gets hired

 


JOB DESCRIPTION

 

 

Job Summary: IT Support Analyst – Houston, TX

Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.



Key Responsibilities:

  • Provide Tier 1 help desk support via ticketing system
  • Troubleshoot software, hardware, and networking issues for both onsite and remote users
  • Assist with user onboarding and offboarding
  • Maintain IT inventory and manage equipment check-in/out
  • Support anti-virus software, patch management, and network troubleshooting
  • Help maintain the help desk portal and document internal how-tos
  • Set up and support conference room tech and user phone/headset systems



Required Skills:

  • Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  • Basic networking knowledge (TCP/IP, DHCP, DNS)
  • Understanding of Group Policies, file and print services, and event log analysis
  • Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  • Strong organizational, communication, and customer service skills



Physical Requirements:

  • Must be able to lift up to 30 pounds



Education:

  • Minimum high school diploma or equivalent


About the Company

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AMS Staffing