Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling. Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.
Numbers & Facts
Location
Houston, TX
Description
Our Client, a Mortgage and Real Estate Services company, is looking for an IT Support Administrator I for their Houston, TX location.
Responsibilities:
Image laptops and desktops
Configure computers and install third party software
Configure VoIP phones & network hardware
Troubleshoot software/hardware
Warranty repairs and ability to repair hardware
Troubleshoot network/LAN issues
Perform basic Active Directory tasks, including routine account and device administration
Data backup:
Shipping & Receiving of Assets
Ability to lift up to 50lbs
Create and maintain technical procedures, configuration records, and troubleshooting documentation
Requirements:
Experience imaging PCs at scale through PXE boot and USB is required.
Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11.
Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling.
Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.
Required Skills:
Asset & Inventory handling
Imaging experience with PXE and USB
Basic Active Directory & SCCM experience
Intermediate to expert skills with Win11 OS
Installation of software both manual and Software Center
Troubleshooting & Multi-Task skills
Desired Skills:
Intermediate skills with Excel
Knowledge of AI and ability to leverage AI for improvements
Education/Experience:
An associate degree or relevant certification or at least two years of related experience in a corporate IT support environment are required.