IT Supervisor - University of Iowa Stadium/Arena

Job Description

The Hourly Supervisor is responsible for improving the profitability of Operations. This person will ensure the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs. Enter Job Description here

Job Responsibilities

• Stage, charge, configure, and test POS terminals, handheld devices, card readers, and printers prior to each event
• Verify menu items, pricing, and system updates have synced correctly across all POS stations
• Confirm network connectivity (Wi-Fi/hardwired) for all point-of-sale locations
• Troubleshoot and resolve device issues identified during pre-event checks
• Coordinate with concessions, catering, and retail managers to confirm device counts and stand assignments
• Coordinate with concessions, catering, and retail managers to confirm device counts and stand assignments
• Event-Day Support
• Serve as the primary on-site technical point of contact for POS-related issues during events
• Respond quickly to stand-level outages, connectivity issues, printer jams, card reader failures, and software errors
• Monitor system performance and transaction flow throughout the event
• Swap out malfunctioning devices with backup units to minimize service disruption
• Support cashiers and stand leads with basic system navigation and troubleshooting
• Escalate unresolved hardware/software issues to corporate IT or vendor support as needed

Post-Event Breakdown

• Collect, secure, and charge all devices at event conclusion
• Conduct basic inventory checks to confirm all devices are accounted for
• Log recurring issues, damaged equipment, or needed repairs for follow-up

General

• Supervise and provide guidance to any part-time IT support staff or volunteers assisting with device deployment
• Maintain accurate records of device inventory, issue logs, and event-day reports
• Follow all Aramark safety, security, and loss-prevention procedures related to POS equipment and cash handling systems
• Assist with software/firmware updates and testing during non-event downtime as needed

Qualifications

• High school diploma or equivalent required; associate degree or coursework in IT, computer science, or related field preferred
• 1-2 years of experience supporting POS systems, hardware troubleshooting, or IT helpdesk work preferred
• Experience in a stadium, arena, restaurant, retail, or high-volume hospitality environment a plus

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.