IT Specialist

To acquire the advantage, Zolon PCS is seeking an IT Specialist. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS 2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.

Responsibilities:
Provides Tier 2 deskside and walk-up IT support at FBI IT eXperience (ITX) storefront help desks at JEH and JEH/DMX. Resolves hardware, software, mobile device, and printer tickets; supports Windows migration, annual tech refresh, site moves, and white-glove VIP support for the FBI Director and Senior Executives. Supports SIOC/NC3 during critical command posts on a surge/rotational basis.

Key Qualifications:
2-3 yrs deskside IT support, Windows 10/11 admin, imaging, troubleshooting, ITSM ticketing experience, PIV, Yubikey, RSA SecurID, CNSS PKI credentialing familiarity

Shift/Hours:
JEH: 7:30 am–4:00 pm M–F JEH/DMX: 7:00 am–3:30 pm M–F Limited 24/7 after-hours/weekend support required at JEH for SIOC/VIP events
Location: J. Edgar Hoover Building (JEH), Washington, DC (On-Site)
Clearance: TS with SCI Eligibility Polygraph