Harbor is seeking an IT Specialist to join our Toledo/BG team! This position supports the technical needs of Harbor's programs, and will assist users with both software and hardware related to those programs.
Position is full-time, in office, and may require working occasional weekend depending on the needs of the agency.
Education/Experience/Other Requirements:
- Minimum of Associates degree required in the field of computer science or communications and CompTIA A+ certification or comparable. Bachelor's degree preferred.
- Must be comfortable training staff either one on one or in classroom settings on technology software or equipment.
- Must demonstrate proficiency with Windows operating systems, Office 365 and Active Directory.
- Must be able to learn protocols quickly, follow directions, maintain confidentiality and be a team player with experience working in a team-oriented, collaborative environment.
- Experience with WordPress/Web Development helpful.
- Must be able to multitask, prioritize workload and be able to work well under stress and time pressure.
- Must be able to convey technical issues and material to a non-technical audience.
- Must have excellent written and interpersonal skills. Must have strong problem-solving skills.
- Must be patient, conscientious, self-motivated, independent and productive with very strong customer service skills.
- Must have transportation and be willing to use personal car for job related duties.
- Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.
Essential Job Competencies/Primary Duties:
- Ensures customer satisfaction by responding to incoming calls, emails and requests to the help desk. Provides support for such requests, including desktop, hardware, software, network, phone and application support.
- Assist staff with support of the Harbor website.
- Maintain accounts for Mitel phones.
- Assist in maintaining and deploying on-site hardware
- Ensures timely resolution to issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.
- Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.
- Assists in maintaining user accounts in Active Directory.
- Maintains understanding of Harbor's business process workflows and the use of technology/software.
- Tests updates, customizations, and new releases of the software and technology used and supported at Harbor. Has a good understanding of Harbor's network structure.
- Participates as an active member of the IT Team helping other team members as required.
- Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
About Harbor:
- A leading provider of mental health and substance use treatment for over 100 years
- 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
- Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
- Medical, dental, and vision coverage
- Retirement plan with company match
- Generous paid time off, sick time, and paid holidays
- Tuition and professional license reimbursement programs
- Clinical supervision hours offered
- Employee referral bonuses
- Ability to make a difference in your community!