The MIS Specialist's role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.
- Associate degree in Computer Science or equivalent technical experience.
- 2-3 years' experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.
- Strong proficiency with personal computing hardware/software and restoration techniques.
- Excellent verbal and written communication skills.
- Proven ability to perform under pressure in high-paced environments.
- Familiarity with daily logs, instructions, memos, and company procedures.
- Experience with maintaining technical asset inventories.
ADDITIONAL REQUIREMENTS
- Ability to lift up to 50 lbs. and carry up to 25 lbs.
- Comfortable working in environments with noise, bright lighting, and dust.
- Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.
- Must be responsive to tactile, auditory, visual, and speech-based cues.
- Must be able to freely access and navigate all areas of the property, including casino floor
- May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.
- Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner.
- Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
- Applies diagnostic utilities to aid in troubleshooting
- Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Performs other job-related duties as assigned
- Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner.
- Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken
- Applies diagnostic utilities to aid in troubleshooting
- Access' software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Performs other job-related duties as assigned