| Location | Plano, TX |
Position Title: IT Specialist
Reports To: Senior Manager of IT
Location: Plano, TX
Description
Support the organization by managing business processes and systems including ARKRAY's SAP Business One Enterprise Resource Planning (ERP) system, HighJump Warehouse Management System (WMS), CoreSystems CoreSuite Software-as-a-Service (SaaS) system, Electronic Data Interchange (EDI), and ARKRAY's Complaint Handling System (CHS).
Essential Responsibilities
Manage and oversee system performance for ERP, WMS, and SaaS systems to ensure proper functionality.
Gather and analyze system needs while communicating effectively between functional process owners, internal IT resources, and third-party technical support for ERP, WMS, and SaaS applications.
Organize validation of software patches, updates, and enhancements, including scheduling and testing routine system updates for new product version releases in coordination with ARKRAY Quality Systems.
Lead integration interfaces between ERP, WMS, and SaaS systems to ensure accurate data transfer and transactions in alignment with ARKRAY requirements.
Schedule system maintenance and updates as needed in conjunction with the IT department.
Provide maintenance and production support of EDI, including resolving issues between ERP, customers, and third-party exchanges.
Perform EDI updates, testing, and ongoing support for new and existing relationships.
Review and analyze data to identify gaps and inaccuracies within ERP and EDI systems; support continuous improvement related to EDI/ERP data integrity.
Support ERP upgrades, including test planning and execution for pre- and post-go-live changes.
Analyze and interpret business and systems requirements for EDI/ERP support.
Develop and maintain source code, perform application development, and provide support for the Complaint Handling System (CHS), including product/process changes and system validation.
Perform testing and support regulatory documentation to ensure accuracy, reliability, and data integrity for EDI, ERP, and CHS.
Provide training for newly implemented EDI functions and CHS application requirements.
Design, develop, and maintain Crystal Reports for ERP, Complaint Handling, and Sales reporting.
Perform other reasonably related duties as assigned by management.
Qualifications
B.A. or B.S. in Computer Science or closely related field (work experience may be substituted for degree).
Experience with SAP Business One, HighJump WMS, and CoreSystems CoreSuite is a plus.
SQL Server experience is critical, including SQL queries, data warehousing, and in-depth knowledge of SQL Server Reporting Services (SSRS).
Hardware and software troubleshooting skills are essential.
Ability to think critically to solve complex technical issues.
Experience with FDA software validation processes and procedures, including validation testing, is a plus.
Proficiency with Microsoft Office applications required.
Strong verbal/interpersonal communication skills; strong analytical and problem-solving skills.
7+ years programming experience (Microsoft Visual Basic, SQL Server, Access, Windows API; Windows 7/8/10; Windows Server 2008/2012/2016; web scripting such as VBScript/JavaScript/HTML a plus).
5+ years of EDI and ERP systems integration and support experience.
Experience with systems development, support, and validation within an FDA regulated environment preferred.
Physical Requirements
Ability to lift computers and monitors into position on desks or tables (approximately 30 lbs.).
Ability to sit for long periods of time using a computer.
Ability to spend time on feet and walking around the building.
ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.