IT Specialist (Part-Time)

IT Specialist (Part-Time) | MackayMitchell Envelope Company

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Position title

IT Specialist (Part-Time)

Description

The IT Specialist is a part-time position, working approximately 20-29 hours per week, responsible for supporting the Company's core technology systems and users. This hands-on role provides a combination of network administration, general IT support, and ERP system support.

Responsibilities

• Support the day-to-day technology needs of our Minnesota and Iowa facilities; plan, coordinate and implement data and voice technology strategies, to include, performing software and application development, installation and upgrades

• Assist in managing IT vendor relationship/vendor contracts related to hardware, software and IT services

• Recommend the selection and acquisition of hardware, software and IT-related services and equipment

• Assist in maintaining backup/restore and disaster recovery preparedness

• Network Administration:

• Manage and maintain the companys network infrastructure, ensuring smooth operation and security

• Implement and configure network devices such as routers, switches and firewalls

• Monitor network performance and troubleshoot any connectivity or operational issues

• Monitor internal corporate IP addresses

• General IT Support:

• Provide technical support to staff for a variety of hardware and software issues (PC and Mac)

• Troubleshoot and resolve technical problems in a timely and efficient manner

• Research, purchase, configure, and install new computers for onboarding employees and hardware refreshes

• Maintain user accounts and manage access controls (Active Directory and MS 365)

• Develop and administer instructions and/or conduct training for system users on operating systems, relational databases and other applications; assist users in maximizing use of networks and computing systems

• ERP System Support:

• Provide support to users of the companys Enterprise Resource Planning (ERP) system

• Troubleshoot issues related to data entry, reporting and other ERP functionalities

• Stay up-to-date on the latest ERP system updates and features

• Manage multiple projects and implement enterprise technology tools

• Assist in implementing future upgrades or additions

• Maintain confidentiality regarding information processed, stored or accessed by the network

• Uphold and promote the Company's CARES Core Values: Collaboration, Accountability, Respect, Excellence and Safety

• Perform all other duties as assigned

Qualifications

Competencies

• Understanding of computer components, operating systems (Windows PC and server, MacOS, Firewall, Active Directory, Microsoft 365, Oracle Server (One Point), Access, VOIP) and common applications
• Knowledge of network concepts, protocols and troubleshooting network connectivity issues
• Ability to identify, diagnose and resolve technical problems efficiently
• Familiarity with data management principles and information security practices
• Knowledge and experience with multi-server network environment
• Excellent written and verbal communication skills to explain technical concepts to non-technical users
• A patient and helpful demeanor to provide excellent technical support to users
• Strong analytical and critical thinking skills to solve complex technical prolblems
• Ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously
• Relevant IT certifications
• Desire and willingness to learn new technologies

Education and Experience

• Bachelors degree in Information Technology, Computer Science or a related field
• Minimum 2-3 years of experience in a Network Administrator role
• Working knowledge of network administration principles and practices
• Project management experience (preferred)
• Strong understanding of computer hardware and software
• Experience with website design and development using a CMS (e.g., WordPress)
• Familiarity with Prepress workflow and software (preferred)
• Experience supporting ERP systems a plus
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Hiring organization

Employment Type

Part-time

Job Location

2100 Elm Street SE, Minneapolis, MN, 55414, United States

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Position: IT Specialist (Part-Time)

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Main Headquarters

2100 Elm Street SE

Minneapolis, MN 55414

Main Phone: 612-331-9311

Toll-Free: 1-800-622-5299

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