At The Nash Casino, we’re redefining gaming in New Hampshire. As the region’s premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team—join us and be part of an exciting, fast-paced environment where your contributions make an impact.
At The Nash Casino, we take pride in more than just our gaming floor—we take pride in our people. Our culture is built on Teamwork, Accountability, Service excellence, and Integrity. The Nash Casino is seeking a motivated and service-oriented IT Specialist II to join our growing IT team.
The IT Specialist provides frontline technical support to end users and guests, ensuring the reliability of desktop, mobile, and business systems across the property. This role is the primary point of contact for day-to-day helpdesk tickets and is expected to deliver responsive, professional service in a fast-paced, high-pressure gaming environment.
What We Offer
- Medical, Dental, and Vision Insurance
- 401k With Company Match
- Flexible Spending & Dependent Care Accounts
- Life, AD&D, and ShortâTerm Disability Insurance
- Voluntary Accident, Critical Illness, & Hospital Indemnity Plans
- Employee Assistance Program (EAP) with 24/7 confidential support
- Wellness Rewards Program — Earn up to $1,000 annually
- Team Appreciation Events, Raffles, and Celebrations
- Career Development and Advancement Opportunities
- A Workplace Centered Around Teamwork, Recognition, and Fun
- Free Parking
Location: The Nash Casino - 310 Daniel Webster Highway - Nashua, NH
Hours: Full-time: Tuesday - Saturday - 8:00am to 5:00pm
Job Responsibilities
- Provide technical support for desktop workstations, laptops, printers, peripherals, operating systems, and business applications.
- Own and resolve day-to-day helpdesk tickets, escalating complex or infrastructure-related issues appropriately.
- Deliver exceptional customer service to team members and guests in fast-paced, high-pressure environments.
- Support Microsoft 365, business applications, and productivity tools.
- Support VOIP systems, mobile devices, and mobile device management platforms.
- Deploy, configure, and maintain endpoint hardware and software.
- Maintain asset inventory and assist with lifecycle management.
- Ensure compliance with all IT, cybersecurity, and gaming regulatory requirements.
- Document issues, resolutions, and recurring problems clearly and consistently.
Operational Support
- Assist with maintenance tasks for workstations and shared systems, such as routine reboots and software updates, under the guidance of senior IT staff.
- Support Point of Sale and gaming systems to help ensure uptime and compliance.
- Assist with low-voltage cabling, rack and stack, and general infrastructure support as directed.
- Participate in scheduled maintenance windows and on-call rotation.
- Work with vendors, under guidance, to help troubleshoot and resolve issues.
- Solid troubleshooting skills across hardware, software, and common business applications.
- Working knowledge of Microsoft Windows desktop environments.
- Comfort learning and supporting new tools, applications, and processes.
- Basic understanding of networking concepts (e.g., what a VLAN or DNS does) is helpful but not required.
- Strong communication and documentation skills.
- Ability to work independently and as part of a team in a fast-paced environment
Education and Minimum Requirements
- Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred.
- In lieu of degree, relevant IT support experience or equivalent hands-on experience will be considered.
- Prior helpdesk, desktop support, or customer-facing technical support experience preferred.
- Industry certifications such as CompTIA A+, Network+, or Microsoft fundamentals are a plus but not required.
- Must be 21 years of age or older.
- Must obtain and maintain a valid New Hampshire gaming license.
- Must pass required background checks.
Physical/Mental Working Demands
- Work is performed in office, data center, and casino floor environments.
- Frequent walking, standing, bending, and lifting up to 50 pounds.
- Exposure to electrical systems and infrastructure.
- Must maintain professionalism during outages and high-impact incidents.
- Flexible scheduling including nights, weekends, holidays, and on-call support.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.