| Location | Rancho Cucamonga, CA |
IT Specialist II - Service Desk
Rancho Cucamonga, California
Information Technology On-site Oct. 16, 2026 2026-6793
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What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience!
Reporting directly to IT Workplace Services leadership, the IT Specialist II - Service Desk is a position that encapsulates the IT Specialist I role and is responsible for advanced remote technical support and operational guidance within the IT Infrastructure Services department. This role exercises discretion and independent judgment in resolving complex technical issues, designing solutions, and influencing IT policy and operational improvements. The IT Specialist II is entrusted with major assignments that impact business operations, including the administration of enterprise applications, security governance, and process optimization. The position requires frequent consultation with stakeholders, evaluation of workflows, and the authority to recommend and implement changes that enhance organizational efficiency and technology adoption.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Education & Requirements
Four (4) years of experience in Service Desk environment required
Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Experience with ITSM tools and ticketing systems. Hands-on IT hardware support experience (repair/refurbishing/upgrading/etc.)
Experience with Active Directory, Exchange, Microsoft Entra, and enterprise-level application support required
Experience in Service Desk environment, preferably in the healthcare industry
Associate's degree from an accredited institution preferred
In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position
This experience is in addition to the minimum years listed in the Experience Requirements above
Bachelor's degree from an accredited institution preferred
IT certifications such as CompTIA A+/Network+/Security+, ITIL v4, or Microsoft Certified Fundamentals (AZ-900, etc.) preferred
Key Qualifications
Valid California Driver's License preferred
Strong knowledge and solid understanding of:
Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Client/Server applications using relational databases
Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
PowerShell/scripting experience
Citrix/VDI/VDA knowledge
Networking concepts (TCP/IP, DNS, VPN)
Familiarity with ITSM tools and ticketing systems
ITIL, CMDB, Problem/Change/Release Management understanding
Customer Service skills: Delivers exceptional service and support to internal stakeholders
Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues
Excellent verbal/written communication and customer service skills
Strong attention to detail required. Works effectively across teams to achieve shared goals
Thrives in a dynamic, fast-paced environment with the ability to be adaptable
Schedule may adjust based on business need which may include evenings, holidays, and weekends
Distribution of supplies and equipment to in-house departments. Items weighing more than 50 lbs. will require assistance when moving
Back support belts must be worn when lifting, pushing, or pulling items
Provides on-call support to organization after hours and weekends, escalations as needed
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range
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