IT SPECIALIST (CUSTSPT) (Title 5)

United States Air Force

  • Andrews AFB, MD
  • 2 days ago
  • $85,447–$111,087 Per Year

Highlights

The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active-duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.

Numbers & Facts

LocationAndrews AFB, MD
Salary$85,447–$111,087 Per Year

Description

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IT SPECIALIST (CUSTSPT) (Title 5)

Department of the Air Force

Air National Guard Units

District of Columbia Air National Guard

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  • Summary
  • This job is open to
  • Duties
  • Requirements
  • How you will be evaluated
  • Required documents
  • How to apply

Summary

THIS IS AN DISTRICT OF COLUMBIA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION

This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA)

This position is part of the District of Columbia National Guard under Position Description Number NGT5906P01.

    • This is NOT a REMOTE position; the incumbent will report to a Duty Station --

Learn more about this agency

Summary

THIS IS AN DISTRICT OF COLUMBIA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION

This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA)

This position is part of the District of Columbia National Guard under Position Description Number NGT5906P01.

    • This is NOT a REMOTE position; the incumbent will report to a Duty Station --

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Andrews AFB, MD

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $85,447 - $111,087 per year Pay scale & grade

GS 11

Promotion potential 11

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

  • 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test No Security clearance Secret Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number DC-13085352-AF-26-015 Control number 888207100

This job is open to

Help

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Clarification from the agency

Group 2 - Current Competitive and Excepted Federal employees nationwide and individuals eligible for veterans preference.

Duties

Help

This position is located at an in the Air National Guard (ANG) wing, Mission Support Group, Base Communications Unit.

Purpose: This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

Duties:

  • Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.

  • Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units requirements.

  • Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.

  • Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.

  • Performs other duties as assigned.

Note: This is not a comprehensive list of duties and responsibilities for this PD Number T5906P01 as released in FASCLASS.

Requirements

Help

Conditions of employment

  • Incumbent must be able to obtain and maintain a SECRET security clearance.
  • The incumbent of this position description must have at a minimum, a completed National Agency Check (NAC) prior to position assignment.
  • May be required to successfully complete a probationary period.
  • Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
  • This position is subject to provisions of the DoD Priority Placement Program and Veterans Preference.
  • Participation in direct deposit is mandatory.
  • This position is designated as Essential Personnel, subject to emergency or disaster duty up to 14 calendar days annually, unless pre-approved by the TAG.
  • Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
  • This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
  • May be required to travel by car, in military and/or commercial aircraft, and by other means of transportation as appropriate to perform temporary duty assignments
  • This position conducts Information Assurance functions. The incumbent must obtain and maintain certification in compliance with DoD Instruction 8570.01-M.

Qualifications

Area of Consideration

Group 2 - Current Competitive and Excepted Federal employees nationwide and individuals eligible for veterans preference.

GENERAL EXPERIENCE is experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE:

1-year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education

There are no specific educational requirements for this position, however, substitution of Education for Specialized Experience is allowed.

Additional information

  • Veterans Preference Rules are mandated by law and some applicants may receive priority consideration before other applicants without veterans preference.

  • Veterans Preference: If you are claiming veterans preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veterans preference and will possibly impact your placement on the certificate. For more veterans information please click https://www.fedshirevets.gov/job/vetpref/index.aspx.

  • 10-Point Veterans Preference: You must submit all supporting documentation as specified on the SF-15, "Application for 10-Point Veterans Preference". You can locate the SF 15 at https://www.opm.gov/forms/pdf_fill/SF15.pdf

  • 5-Point Veterans Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active-duty service.

  • If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active-duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).

Resumes limited to two pages

Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

BE CLEAR AND SPECIFIC DESCRIBING YOUR EXPERIENCE; THERE WILL BE NO ASSUMPTIONS MADE.

Your qualifications will be evaluated on the positions occupational competencies. Your resume is the key means we have for evaluating your skills, knowledge, abilities, and other characteristics as they relate to this position. Therefore, we encourage you to be clear and specific in describing your experience. All applicants must fully substantiate (in their own words) that they meet the required listed specialized experience; otherwise, the applicant will be considered unqualified. Do not copy from the vacancy announcement or the position description else you will be disqualified.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

  1. Online Application and Questionnaire

  2. Resume: resume must show relevant experience, where you worked, job title, detailed duties and accomplishments written in your own words (Do not plagiarize), employers name and address, supervisors name, and phone number, starting and ending dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week and salary. If you are a current Federal employee or previous Federal employee, provide your position title, pay plan, series and grade. Your detailed experience should be listed under each job title with starting and ending dates. Resume must show applicants name and contact information.

  3. SF-50 - Most recent Personnel Action

  4. Other supporting documents (as applicable):

  • Cover Letter

  • License/ Certification

  • DD-214

  • Veterans Preference

  • Transcripts

  • Certifications

Helpful Hints for Applying:

  • Ensure that your resume contains your full name, address and phone.
  • Include details about the experience that relates to the position you are applying for.
  • Be specific and always include Month and Year for the dates of your experience.

In describing your experience, please be clear and specific. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

  • If you are using education to qualify for this position to meet qualifications, you must submit copies of college transcripts that identify each course, the college or university, semester or quarter hours earned, grade and grade-point received. Submitting a certificate or a degree will not suffice. You must submit transcripts when required. Photocopies are acceptable.

Resumes limited to two pages

Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length.

Agency contact information

DCNG STAFFING

Email ng.dc.dcarng.list.ngdc-staffing-in-box@mail.mil

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

  1. Online Application and Questionnaire

  2. Resume: resume must show relevant experience, where you worked, job title, detailed duties and accomplishments written in your own words (Do not plagiarize), employers name and address, supervisors name, and phone number, starting and ending dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week and salary. If you are a current Federal employee or previous Federal employee, provide your position title, pay plan, series and grade. Your detailed experience should be listed under each job title with starting and ending dates. Resume must show applicants name and contact information.

  3. SF-50 - Most recent Personnel Action

  4. Other supporting documents (as applicable):

  • Cover Letter

  • License/ Certification

  • DD-214

  • Veterans Preference

  • Transcripts

  • Certifications

Helpful Hints for Applying:

  • Ensure that your resume contains your full name, address and phone.
  • Include details about the experience that relates to the position you are applying for.
  • Be specific and always include Month and Year for the dates of your experience.

In describing your experience, please be clear and specific. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to more accurately reflect your abilities, or you may lose consideration for this position.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

  • If you are using education to qualify for this position to meet qualifications, you must submit copies of college transcripts that identify each course, the college or university, semester or quarter hours earned, grade and grade-point received. Submitting a certificate or a degree will not suffice. You must submit transcripts when required. Photocopies are acceptable.

Resumes limited to two pages

Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length.

Expand Hide how to apply

Agency contact information

DCNG STAFFING

Email ng.dc.dcarng.list.ngdc-staffing-in-box@mail.mil

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Air National Guard Units

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.

The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!

Home (ng.mil)

Agency contact information

DCNG STAFFING

Email ng.dc.dcarng.list.ngdc-staffing-in-box@mail.mil

Visit our careers page

Learn more about what its like to work at Air National Guard Units, what the agency does, and about the types of careers this agency offers.

http://dc.ng.mil/

Summary

THIS IS AN DISTRICT OF COLUMBIA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION

This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA)

This position is part of the District of Columbia National Guard under Position Description Number NGT5906P01.

    • This is NOT a REMOTE position; the incumbent will report to a Duty Station --

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Andrews AFB, MD

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $85,447 - $111,087 per year Pay scale & grade

GS 11

Promotion potential 11

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

  • 2210 Information Technology Management

Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No

Drug test No Security clearance Secret Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number DC-13085352-AF-26-015 Control number 888207100

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