IT Specialist

IT Specialist

Salary

$58,141.44 - $93,026.30 Annually

Location

Bradenton, FL

Job Type

Full-Time (Salaried)

Job Number

26-00402

Department

Information Technology

Opening Date

09/30/2026

Closing Date

10/7/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Information

Work Location: Administration Building, 1112 Manatee Avenue West, 7th Floor, Bradenton, Florida 34205

Work Hours: Monday - Friday, 8:00 AM - 5:00 PM

Expected Starting Salary Range: $58,141.44 - $75,583.87

Professional and tactical information technology work that requires an incumbent to produce intermediate analytical and technical work products. The incumbent identifies and resolves minor work problems and projects of a nature that lower-level employees are unable to solve or overcome, including analysis, design, development, configuration, testing, training, documentation, and production support. Work requires creative and original thinking, and is performed under direct supervision of senior professionals with considerable latitude for individual and team initiative, judgment, and discretion. The incumbent works with customers to determine hardware, software, and system functional requirements through business analysis, and facilitates strategic planning initiatives to achieve business value through partnership. The incumbent reports to a senior manager, or designee.

Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Working Conditions:

The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. The role involves sitting for extended periods while working on a computer. Assignment to work a variety of work schedules including compulsory work periods such as callouts, maintenance windows, special assignments, emergencies, and disaster situations.

Job Description

Essential Functions:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

IT Specialist - Client Services

Position Summary

The IT Client Services position provides hands-on technical support to end users and is responsible for the deployment, configuration, maintenance, and troubleshooting of computer hardware, software, and user accounts. This role serves as a primary point of contact for day-to-day technology issues and works closely with the broader IT team to maintain a reliable, secure, and productive computing environment.

The ideal candidate is customer-focused, technically capable, and comfortable working with both hardware and software. The position requires strong troubleshooting skills, attention to detail, and the ability to communicate effectively with users of varying technical experience.

Essential Responsibilities

Hardware Deployment & Imaging

• Image and configure desktop and laptop computers using standardized operating system and software images.
• Prepare, configure, and deploy computers, monitors, printers, mobile devices, docking stations, and other IT peripherals.
• Install and configure operating systems, device drivers, firmware, and required business applications.
• Perform hardware troubleshooting, diagnostics, repairs, upgrades, and equipment replacement.
• Assist with equipment refreshes, technology deployments, and workstation relocations.

Active Directory & User Administration

• Reset passwords and assist users with account and authentication issues.
• Assist with workstation domain joins, organizational unit placement, and computer account management.
• Assist with user onboarding, transfers, and offboarding activities.

Desktop Application Support

• Install, configure, maintain, and troubleshoot desktop applications.
• Provide support for Microsoft 365 applications, including Outlook, Word, Excel, Teams, OneDrive, and related services.
• Troubleshoot application errors, performance issues, installation problems, and user configuration issues.
• Assist with application updates, patches, upgrades, and deployments.
• Document application issues and resolutions to improve future support efforts.

End-User Support

• Provide first- and second-level technical support through phone, email, ticketing systems, remote support tools, and in-person assistance.
• Diagnose and resolve hardware, software, network, printing, connectivity, and access issues.
• Prioritize and manage service requests and incidents based on business impact and established service-level expectations.
• Maintain accurate and detailed documentation within the IT service management/ticketing system.
• Provide guidance and basic training to users on supported technology and applications.
• Experience supporting users in a multi-site or enterprise environment.

The incumbent is an effective team player and provides technical support skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and manages own work.

Shows initiative, supports organizational change, and is committed to challenging the status quo; and is knowledgeable in using business process disciplines in performing work assignments in an effective and efficient manner, while providing suggestions for continuous improvements.

Looks for opportunities to influence and help others to change or improve standards, policies, procedures, and work plans to enable high-performance.

Executes project plans and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controls.

Supports a shared vision with the ability to work with others to achieve that vision.

Leverages the PMO for planning, implementing, reporting and evaluating work; and supports the discipline of project management.

Contributes to business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship.

Provides for service level criteria and meets or exceeds service level commitments in pursuit of customer satisfaction.

Manages customer expectations through Business Relationship Management.

Stays on the cutting-edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Takes ownership for troubleshooting minor technical problems and projects and provides corrective actions with a sense of urgency.

Occasionally prepares and delivers verbal and written presentations at the section-level to peers and customers at various levels of the organization.

Supports and participates in self-developmental planning.

Trains and mentors colleagues and lower-level employees.

Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee's qualifications, essential job functions, and appliable federal and Florida law.

Minimum Qualifications

Intermediate-level proficiency in two or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development.

Subject matter experience must be current with particular emphasis on leadership, innovation, and customer service accomplishments.

High School Diploma or equivalent with minimum of (5) five years of relevant information technology experience; or (3) three years of relevant information technology experience and an associate degree in information technology, computer science, computer technology, or related field; or (1) one year of relevant information technology experience and a bachelors degree in information technology, computer science, computer technology, or related field.

Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.

Valid drivers license required with valid Florida driver license required within 30 days of hire.

More

Other highly desirable knowledge, skills, abilities, and credentials relevant to the position such as ITIL, EPAS, SDLC, PMBOK, and other related certifications. Candidate to demonstrate competencies and possess certifications in one or more specific fields.

Knowledge, Skills, and Abilities:

Knowledge in standard office practices, policies, procedures, personal computers, operating systems and related software applications.

Ability to multi-task, with proficiency in managing personal daily activities and minor problems and projects that may cross sectional boundaries.

Proficiency in the use of reference materials to research and solve minor problems.

Proficiency in the application of methods and theory in resolving minor problems.

Proficiency in applying new technologies, soft skills and procedures to help gain acceptance.

Ability to work with others to lead or mentor teams and facilitate groups to achieve success.

Ability to prepare and deliver effective presentations at various levels.

Ability to use diplomacy in dealing with difficult customers and delivery of business services.

Ability to communicate effectively, both verbally and in writing, with peers and others in a clear and concise manner.

Ability to communicate with tact, patience and courtesy at all levels of the organization.

Ability to assist lower-level personnel with training of new technologies, processes, and procedures.

Ability to establish and maintain effective work relationships, both inside and outside of the work section.

Ability to self-develop relevant job-related skills for current and future roles.

Ability to understand, follow, and to provide specific instructions, priorities, policies and procedures.

Ability to identify and take ownership in resolving minor problems and troubleshooting.

Knowledge and commitment to quality workmanship, dependability, and the principles of accountability, civility, and ethics.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Full Time Positions

Employee Assistance Program (EAP):

• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
• Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits:

• Wellness/Health Coaches (5 Free per year)
• Personal Training (5 Free per year)
• Pharmacy Technician
• Musculoskeletal Physical Therapy Management
• Registered Dietician (5 Free per year)
• Massages with licensed therapist (small copay)

Miscellaneous Benefits:

• Workers' Compensation
• Training/Seminars
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Years Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Personal Sick Leave
• Family Sick Leave
• Sick Leave Bank (Donated Hours)
• Professional Medical Appointment Leave
• Bereavement Leave
• Military Leave
• Military Training Leave
• FMLA

Vacation Award: Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.

Years of Service Vacation Days

0-5 16.25 days

6-10 19.50 days

11+ 22.75 days

• Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program

Insurance:

• Award-winning Health Plan with deductibles as low as $0.
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Life Insurance (6 times salary at low cost)
• Long-term and Short-term Disability Insurance

Retirement:

• Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
• 457b Tax Deferred and ROTH account options through Voya.
• FRS Webinars
• Free financial guidance with licensed, non-commissioned financial planner

Career Wellness:

• Professional Leadership Programs
• Instructor-Led and eLearning Training
• Premium Pay Differentials/Career Ladders
• Career Counseling
• Toastmasters
• Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
• Employee Recognition Programs with monetary and time-off awards

Education Benefits:

• Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
• Public Service Loan Forgiveness (PSLF)

Flexible Spending Account:

• Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.

Permanent Part Time - Benefits

Employee Assistance Program (EAP):

• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.

Miscellaneous Benefits:

• Workers' Compensation
• Training/Seminars
• FRS options
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

• 12 Paid Holidays including New Years Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.

per pay-period basis, any work schedule less that this will be earned on

a pro-rated basis

01

VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.

Note: "See Resume" is not acceptable.

Identify all gaps not related to medical reasons.

• I acknowledge the above statement

02

If you are claiming Veterans Preference, please check category of eligibility

• A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veterans Affairs and Department of Defense
• The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
• A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
• An un-remarried widow or widower of a Veteran who died of a service-connected disability
• The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense
• A current member of any reserve component for the United States Armed Forces or the Florida National Guard
• A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility)
• Not claiming Veterans Preference

03

Which level of education have you achieved?

• No high school equivalency
• High school graduate/equivalent
• Associates degree
• Bachelors degree
• Masters degree

04

Do you have intermediate-level proficiency in two or more of the following fields: Database Administration, Network Services, Desktop Services, Server Administration, Application Design, Application Development, Solution Life-Cycle Management, Enterprise Architecture, Quality Assurance, Incident/Problem Management, Change Management, Configuration Management, Security Management, Financial Management, Service Management, Customer Service Center, Production Application Services, Storage Area Network, Middleware Services, Project/Portfolio Management, Document Management, Wireless Communications, Telecommunications, Radio, Audio Visual, Geographical Information Services, Internet/Web Services, Business Intelligence, and Organizational Development.

• Yes
• No

05

How many years of relevant information technology experience do you have?

• None
• 1-2 years
• 3-4 years
• 5-6 years
• 7+ years

06

Do you possess a valid Florida drivers license or have the ability to obtain one within 30 days of hire?

• Yes
• No

07

Are you familiar with Active Directory or a similar user-management system?

• Yes
• No

08

Do you have basic knowledge of computer networking, including IP addresses, Wi-Fi, or Ethernet?

• Yes
• No

09

Do you have experience setting up printers, scanners, monitors, or other peripherals?

• Yes
• No

10

Describe your experience installing and supporting Windows 10 and 11 in a corporate environment. If you have none, type None.

11

Detail the experience you have with computer imaging. If you have none, type None.

12

What previous roles have you held that you believe qualify you for this position?

Required Question

Employer Manatee County Government

Address 9000 Town Center Parkway

Lakewood Ranch, Florida, 34202

Phone (941) 748-4501 ext. 3865

(941) 742-5627

Website https://www.mymanatee.org