Flexible schedule | 1099 Contract Position.
SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years IT hardware experience.
When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume!
Role Purpose
The majority of the work activities of the Field Service Representative 2 role is performed in a highly–directed environment. Assignments range from repair activities, which include replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) service delivery environment.
Key Responsibilities / Outcome
Position operates in a highly directed workforce environment to handle NBD, DTS calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team.
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Runs basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout
Key Qualifications
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Basic mechanical skills and understanding of electrostatic discharge (ESD) procedures
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance as required.