IT Service & Support-ITSERVSP

Where Your Career Becomes Family

About West Liberty Foods

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team that becomes family!

Opportunity Overview

Position Detail

Information

Job Title

IT Service & Support Technician

Location

West Liberty, Iowa

Shift

1st

Hourly Wage Range

$23 - $30 per hour depending on experience

Shift Premium

None

Job Summary

The IT Service & Support Technician is responsible for providing Tier 1 and Tier 2 support to WLF administrative and production components, systems, or other technology related items. Maintain, troubleshoot, and ensure proper working order of technical equipment such as Zebra printers, barcode scanners, computer software, and permissions.

Key Responsibilities

• Provide printer, computer, phone and email support.
• Support facility projects as assigned.
• Provide end-user training and support on hardware and software issues, both in person and remotely.
• Provide IT support to production systems including terminations of ethernet cables, IP connectivity, security camera systems, timeclocks and other technologies.
• Basic troubleshooting.
• Other duties as assigned.