Highlights
Job Title: IT Service Desk Technician Level II Location: Salt Lake City, Utah Onsite 5 Days, On call every third week(remote support for 2 additional locations) Job Type: 3 Month Contract to Hire Salary: $28-30 per hour DOE plus potential OT . Position Summary: We are seeking an experienced IT Support Specialist to provide technical support, troubleshooting, and maintenance for end-user devices, network infrastructure, software applications, and related technologies.
Numbers & Facts
| Location | Salt Lake City, UT |
| Industry | Staffing/Employment Agencies |
| Salary | $28–$30 Per Hour |
| Company Size | 20 to 49 employees |
| Year Founded | 2009 |
| Website | http://www.topprospectgroup.com/ |
Description
Job Title: IT Service Desk Technician Level II
Location: Salt Lake City, Utah Onsite 5 Days, On call every third week(remote support for 2 additional locations)
Job Type: 3 Month Contract to Hire
Salary: $28-30 per hour DOE plus potential OT
Position Summary:
We are seeking an experienced IT Support Specialist to provide technical support, troubleshooting, and maintenance for end-user devices, network infrastructure, software applications, and related technologies. This role supports day-to-day IT operations in a manufacturing environment and works closely with IT administrators and engineers to ensure reliable technology services across the organization.
Key Responsibilities
IT Operations
- Provide technical support, break-fix services, hardware repair, and troubleshooting for:
- Computers and IT equipment
- Smartphones and mobile devices
- Network infrastructure
- Printers
- Phone systems
- Software installations and applications
- Coordinate and manage third-party vendors for equipment and service support.
- Utilize and maintain the organization’s IT Service Management (ITSM) platform to document, track, prioritize, and resolve technical issues efficiently.
- Create and maintain web-based self-service documentation, FAQs, and knowledge base articles to improve user self-service capabilities.
- Assist with inventory management and tracking of all IT hardware and software assets.
- Provide on-site support for IT Administrators and Engineers as needed.
- Support manufacturing-related technical projects and initiatives.
- Participate in an after-hours on-call support rotation.
- Perform additional duties and special projects as assigned.
Safety Responsibilities
- Comply with all Environmental, Health & Safety (EH&S) policies, procedures, and regulatory requirements.
- Report unsafe conditions, work practices, or environmental concerns to management promptly.
- Participate in required EH&S training programs.
- Support organizational efforts to meet or exceed EH&S objectives and goals.
- Recommend improvements to EH&S practices and procedures.
- Follow safe work practices, including proper lifting techniques, ergonomics, equipment operation, and use of personal protective equipment (PPE).
- Adhere to lockout/tagout procedures whenever equipment is serviced, cleaned, or maintained.
Product Safety & Quality Responsibilities
- Follow all product safety and quality standards.
- Adhere to Good Manufacturing Practices (GMPs) related to food-contact packaging.
- Comply with product defense standards and all applicable SQF requirements.
Qualifications
Education & Experience
- Associate degree, technical school training, and/or relevant IT certifications required.
- Minimum of 5 years of experience troubleshooting and supporting:
- Microsoft Windows desktops and servers
- Virtual desktop environments
- Printers and peripheral devices
- Smartphones and mobile technologies
- Network connectivity and infrastructure
- General computer hardware and software systems
- Manufacturing industry experience preferred.
Technical Skills
- Experience using ticket management and IT service desk systems.
- Strong customer service and end-user support skills.
- Proficiency with Microsoft Office applications, including Microsoft 365.
- Working knowledge of:
- LAN/WAN environments
- TCP/IP networking
- DNS and DHCP
- Network switches and routers
- Other networking devices and technologies
- General knowledge of VMware virtualization technologies preferred.
- Experience with Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and CAD/CAM applications is a plus.
- Familiarity with virtual environments and virtualization technologies preferred.
Additional Requirements
- Ability to provide support outside normal business hours when required.
- Willingness to travel to the local facility after hours as needed for emergency support.
- Strong problem-solving, troubleshooting, communication, and organizational skills.
About Us
Founded in 2010, Top Prospect Group specializes in connecting high-quality candidates with top-tier clients. In 2023, we joined HW Staffing Solutions, expanding our national footprint across manufacturing, engineering, logistics, and technology.
Interested Candidates – Apply Today
Please submit:
- A clean copy of your resume
- Salary expectations
- Availability
#INDTPGSHELTON
About Company
Top Prospect Group founders and management team offer more than 75 years of combined experience in Information Technology, Creative & Marketing, and Finance & Accounting staffing and solutions. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. We meet with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are able to provide a more consistent recruitment process. Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships. We believe in what we do and continuously strive for excellence.