| Location | Charleston, SC |
IT Service Desk Team Lead - 2nd Shift
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Please see Special Instructions for more details.
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Posting Details
POSTING INFORMATION
Internal Title IT Service Desk Team Lead - 2nd Shift Position Type Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band TEC06 Level Department IT Support Services Job Purpose
The IT Service Desk Team Lead provides strategic leadership and organizational support, collaborating with the IT Service Manager to oversee day-to-day operations during evening and weekend hours. This position plays a key role in managing a team of permanent and student technicians who deliver extensive and intricate hardware and software support to faculty, staff, and students across the College of Charleston campus. Additionally, the Team Lead provides expert-level, hands-on support for hardware and software issues as required.
Minimum Requirements
A bachelor's degree and relevant experience are required. Alternatively, relevant experience may substitute for the degree on a year-for-year basis. Preferred qualifications include certifications in Dell and Mac systems. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Exceptional written and verbal communication skills are essential. A thorough understanding of contact center-based support and ticketing systems within a team environment is required. The ability to analyze data and develop solutions for complex computing issues is also necessary. Prior supervisory experience is preferred.
Additional Comments Regarding Position
This position requires availability for evening and weekend hours (Tuesday - Saturday 2:00 pm - 10:00 pm). The employee must be willing to work during these times and participate in on-call support after hours. Occasional travel may also be required.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Offers of employment are contingent upon a successful background check.
All applications must be submitted online https://jobs.cofc.edu.
Salary *67,728 Posting Date 08/25/2026 Closing Date 09/08/2026 Benefits
Open Until Filled No Posting Number 2026134